MyDiversity Jobs

[Fulltime] Assistant Quantity Surveyor at Morgan Sindall Property Services

Fri, 13 Nov 2026 19:00:02 +0000

Assistant Quantity Surveyor

£30,000 - £35,000 + Benefits

Westminster, W9 2AR

Permanent – Full Time – 40 Hours per week

We are looking to recruit an Assistant Quantity Surveyor to join our Commercial team based in our office at Westminster.

About the Role

As an Assistant Quantity Surveyor, you will assist with the day-to-day financial control, reporting and commercial performance management of a R&M contract mainly.

Within the role, you will assist the lead Quantity Surveyor with cash management, including timely application / certification / invoicing / payment and careful administration of subcontract accounts.

About You

We’re looking for candidates who have knowledge and understanding of measurement and valuation. You’ll also have a good understanding of budgets and forecast management, CVR’s and supplementary financial reports and final accounts. Knowledge of cyclical and planned maintenance is also a must, and experience of working as an Assistant Quantity Surveyor on a R&M contract. We are also looking for a good level of competency in IT systems and packages.

Essential Qualifications:

Level 4 in Construction or Management or similar.

Desirable:

CSCS Card – White or working towards

Benefits

Profit Share Discretionary Annual Bonus Scheme
26 Days Holiday plus Bank Holidays
Enhanced Pension Plan
Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
Life Assurance & Accident Cover
Share Save
Enhanced Maternity & Paternity Pay

Work Perks Discounts & Vouchers
Buy & Sell Holiday Schemes
Flexible Working & Flexible Bank Holidays
Cycle to Work
Volunteering (2 days paid)
Learning & Development Opportunities
Extensive Wellbeing Support, including EAP
Loyalty & Values Awards
Funded Professional Subscription

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel.

We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.

Apply

[Fulltime] Building Safety Manager at Amplius

Fri, 13 Nov 2026 19:00:02 +0000

Building Safety Manager

£56,109.25 per annum

Hybrid, with a weekly presence in either Rushden, Peterborough, Boston or Milton Keynes

Full Time, Permanent

Are you an experienced building or fire safety professional looking for a role where you can lead a team and make a direct impact on the safety of customers’ homes?

Join Amplius as our Building Safety Manager, leading the team responsible for fire risk assessments, fire door inspections and premises inspections across our blocks. You’ll play a key role in ensuring building safety risks are identified, assessed and acted upon, while providing clear assurance to senior leaders, the Board and regulators.

Salary: £56,109.25 per annum

Contract: Permanent, full time

Your week: Monday to Friday, 9am – 5.15pm, 1 hour break

Location: Hybrid, with a weekly presence in either Rushden, Peterborough, Boston or Milton Keynes.

Snapshot of your role

Lead the team responsible for delivering fire risk assessments, fire door inspections and premises inspections across Amplius blocks.
Make sure building safety risks, inspection findings and remedial actions are accurately recorded, prioritised, escalated and tracked through to completion.
Monitor the performance of contractors and internal teams, ensuring works are completed on time, within budget and to the required quality standards.
Maintain high-quality building safety records and reporting, providing reliable assurance and supporting compliance with relevant building and fire safety legislation.
Lead, support and develop the Asset Compliance team, driving excellent customer service and addressing performance issues where required.
Work closely with customers and stakeholders, keeping them informed about building safety activity and ensuring feedback and complaints contribute to continuous improvement.
Use performance and contract data to identify trends, manage risk and drive improvements across the service.
Support procurement and contract management activity, oversee budgets and chair contractor management meetings.

What you’ll need to thrive in this role

A relevant building safety, fire safety or housing compliance qualification at Level 3 or above, or equivalent demonstrable training and experience.
A Level 4 QCF recognised housing management qualification, or a willingness to work towards one.
Strong knowledge of building and fire safety legislation, including the Building Safety Act, Fire Safety Act and Fire Safety (England) Regulations, and how these apply within social housing.

Strong analytical and data management skills, with the ability to interpret performance information, identify issues and support informed decision-making.
Excellent written and verbal communication skills, alongside the ability to build positive relationships with customers and other stakeholders.
A quality-focused and accountable approach, with strong problem-solving skills and the confidence to challenge and drive change where needed.

Please read the attached Job Description before applying so you get the full scope of the role.

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.

The Company

Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 40,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.

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[Parttime] Committee Member at Two Rivers Housing

Fri, 13 Nov 2026 18:00:02 +0000

Committee Member (Asset, Investment and Development Committee)

£3,676 per annum | Gloucestershire | Hybrid/Virtual Meetings

Do you have expertise in asset management, development, sustainability or building safety? Are you passionate about making a difference to communities through good-quality, affordable housing?

At Two Rivers Housing, we are looking for a new Committee Member to join our Asset, Investment and Development Committee and help shape the future of our homes, communities and services.

About Us

We are a community-based housing provider with deep roots in the Forest of Dean, owning and managing around 4,700 homes across Gloucestershire and surrounding areas. Our purpose is simple: to ensure everyone has access to a warm, safe and affordable home. With a turnover of approximately £30 million and recently achieving the highest governance, financial viability and consumer standards ratings (G1/V1/C1), this is an exciting time to join our organisation.

Working #Twogether with tenants, partners and communities, we’re focused on delivering great services, well-maintained homes and creating neighbourhoods where people love to live.

As a Charitable Community Benefit Society, we don’t have shareholders. This means any surplus is reinvested into our homes and services for the benefit of our tenants and communities.

We’re proud to serve the communities we work in and understand the difference a good quality, affordable home can make to someone’s life.

About the Role

As a member of our Asset, Investment and Development Committee, you will provide oversight, scrutiny and constructive challenge to support effective decision-making and delivery of our strategic objectives.

Working alongside fellow committee members, board members and executive colleagues, you will help ensure that our investment, development and asset management activities are delivered efficiently, effectively and in the best interests of our customers and communities.

We Are Particularly Interested in Candidates with Experience in:

Asset management and responsive repairs
Development and regeneration
Sustainability and net zero
Building safety and compliance

Experience gained in social housing is welcome but not essential. We are keen to hear from individuals with transferable expertise from the public, private or voluntary sectors.

Application deadline: 12 noon, Friday 20th November

Interviews: Late November/Early December

Apply

[Temporary] Operations Business Manager - Repairs at Fairhive Homes

Fri, 13 Nov 2026 18:00:02 +0000

Operations Business Manager – Repairs

£65,538.90

Aylesbury - Hybrid Working

Full Time

Fixed Term, Maternity Cover Contract until 24/12/2027

Are you an experienced Repairs Manager, Responsive Repairs Manager or Property Maintenance professional looking for your next senior operational role?

At Fairhive, we’re looking for an Operations Business Manager – Repairs to lead the delivery of our responsive repairs service, ensuring our homes are maintained to a high standard and our residents receive an efficient, reliable and customer-focused service.

About the role

This is a key operational leadership role where you’ll take responsibility for the performance and ongoing development of our responsive repairs service. You’ll lead and motivate the repairs team, manage in-house trade operatives and external contractors, and ensure the service delivers excellent standards while providing value for money.

You’ll oversee budgets, service performance and key performance indicators, using data and resident feedback to identify opportunities for improvement. You’ll also make sure pre and post inspections and other technical inspections are completed to the required standards, while maintaining compliance with our legal, regulatory, statutory and Health & Safety responsibilities.

A key part of the role will be creating positive outcomes for our residents. You’ll take the lead on resolving complaints and dissatisfaction, turning lessons learned into practical improvements to the way our repairs service operates. You’ll also participate in the management of our out-of-hours service on a rota basis.

About you

We’re looking for a confident and experienced operational leader who understands what it takes to deliver a high-performing repairs or property maintenance service. You’ll be comfortable making decisions in complex situations, managing competing priorities and building strong relationships with colleagues, residents, contractors and suppliers.

You’ll bring a degree or substantial relevant technical experience, together with an HND in Building Surveying or equivalent. You’ll have strong commercial, operational and financial awareness, excellent communication and organisational skills, and the ability to analyse complex information and turn it into effective solutions and service improvements. Good intermediate IT skills are also required.

If you’re passionate about delivering great repairs services, leading successful teams and making a real difference to residents, we’d love to hear from you.

Apply

[Fulltime] Service Manager at Cross Keys Homes

Fri, 13 Nov 2026 16:00:02 +0000

Service Manager

Peterborough

£55,100 (in probation) rising to £58,000

Full Time - 37 Hours per week (Alternate 9-5, 10-6 as arranged with the onsite team to ensure cover for 9-6)

Are you an experienced housing professional and people manager who is passionate about delivering excellent, resident focused services? Can you lead a busy onsite team, make confident housing management decisions and build effective partnerships that improve residents' quality of life? If so, we'd love to hear from you.

As our Service Manager at Indigo, you'll lead the onsite team to deliver high performing, commercially aware and outcome driven services. You'll oversee the full tenancy lifecycle, lettings and voids, tenancy sustainment, rent and arrears activity, repairs, complaints, safety and the day to day resident experience, ensuring Indigo remains a well managed and comfortable place to live.

You'll work closely with the Indigo Building Manager and a wide range of internal and external partners. This is a visible leadership role where you'll coach colleagues, use performance information to improve services and take ownership of complex issues through to resolution, always keeping residents, accountability and value for money at the centre of your decisions.

What You'll Do

Lead and manage the Indigo onsite team, setting clear priorities, monitoring performance and supporting colleagues to deliver consistently high standards for residents.
Take lead responsibility for void management and lettings, working with external letting agents to advertise homes, manage leads and viewings, and complete new lets within appropriate timescales.
Make and oversee housing management decisions across the tenancy lifecycle, including tenancy breaches, enforcement, sustainment, re-housing, tenancy visits and end-of-tenancy activity.
Ensure the scheme, communal areas and grounds are maintained to a high standard, monitoring contractors and equipping the onsite team to deliver effectively.
Work with the Building Manager and other colleagues to ensure repairs are raised promptly and managed in line with agreed timescales and Awaab's Law requirements.
Collaborate with the Income Management Team to establish timely rent payments, manage arrears proactively and support the commercial objectives of the development.
Use performance information, complaints and service requests to set priorities, improve services, strengthen resident satisfaction and deliver value for money.
Promote a learning and accountable culture by coaching the team, enabling resident-focused decisions and addressing performance concerns promptly.
Oversee relevant safety requests and risk assessments, including lone working and joint visits, ensuring suitable controls are in place for employees and contractors.
Coordinate emergencies during and outside normal working hours, ensuring appropriate action and follow-up through to resolution.
Manage the contracted night support service, monitoring performance and ensuring issues are resolved effectively by the onsite team.
Manage the Indigo budget, including authorisation of purchase orders and invoices within delegated limits.

What We're Looking For

Essential

Proven experience commercial experience achieving occupancy targets and managing lettings within a residential housing or apartment scheme.
In-depth knowledge and practical experience of legislation, case law and good practice relating to tenancy management and enforcement.
A clear understanding of resident participation and involvement, together with experience of working with disadvantaged or vulnerable people.
Experience of managing and motivating people in a high-pressure environment to achieve positive outcomes.
Experience of multi-agency working, building effective partnerships and using problem-solving approaches to resolve complex issues.
The ability to lead operational services, manage a complex workload, delegate effectively and take ownership of cases and issues.
The ability to translate corporate objectives into team and individual targets, monitor performance and take timely action when standards are not met.
Excellent customer care, negotiation and relationship-building skills, with confident and assertive written and verbal communication.
The ability to respond positively to changing service requirements, work to deadlines and remain effective in a performance-focused environment.
Good IT skills, including Microsoft Word, Excel, PowerPoint and Outlook, together with knowledge of project management.
CIH Level 3 or above, or an equivalent qualification, and membership of the Chartered Institute of Housing.
A valid UK driving licence and the flexibility to work occasional evenings and weekends to meet service needs.

Desirable

A recognised professional qualification.
A recognised management qualification.

Additional Information

This role is subject to an enhanced Disclosure and Barring Service check.

If you have the housing expertise, leadership skills and commitment to help us deliver an excellent service at Indigo, we'd love to hear from you.

We reserve the right to close this advert early if sufficient interest is received. Therefore, if you are interested in the role, we encourage you to apply without delay!

No agencies please.

Apply

[Fulltime] Neighbourhood / Housing Officer at Saffron Housing Trust

Fri, 13 Nov 2026 16:00:02 +0000

Neighbourhood Officer

Long Stratton, Norfolk

£38,000 per annum

Full-time: 37 hours per week - 1x Permanent / 2x Fixed-term (6 months)

We're looking for a proactive Neighbourhood Officer to join our team and help make a positive impact across our neighbourhoods.

In this varied and rewarding role, you'll work closely with tenants, partner agencies, and colleagues to support vulnerable individuals, safeguard communities, and resolve complex tenancy issues and anti-social behaviour. No two days are the same, and you'll play a key role in improving the lives of those who live in our homes.

What you'll be doing:

Managing tenancy, neighbourhood and anti-social behaviour (ASB) cases.
Building strong relationships with tenants and community stakeholders.
Working collaboratively with partner agencies to resolve complex issues.
Supporting vulnerable tenants and promoting tenancy sustainment.
Taking action to create safer, stronger communities.

What will you bring:

You'll have experience and confidence in:

Working with multiple agencies, including Police, Social Services and Mental Health Services.
Managing ASB cases, including evidence gathering and enforcement action.
Managing safeguarding concerns and cases, including assessing risk and making appropriate referrals.
Supporting and managing cases involving vulnerable tenants with complex needs.
Managing challenging and high-risk situations, using professional judgement and appropriate escalation.
Carrying a complex caseload, prioritising competing demands and progressing cases to resolution.
Undertaking home visits and community-based casework, including situations where there may be conflict or risk.
Maintaining accurate, professional case records and documenting decisions, actions and outcomes.

You'll be part of a supportive team that values compassion, accountability and community impact. In return, you'll have the opportunity to develop your skills, take ownership of your work and help create places where tenants are proud to live.

Please note this role is subject to a basic DBS check

Apply

[Fulltime] Voids Administrator at Morgan Sindall Property Services

Fri, 13 Nov 2026 16:00:02 +0000

Voids Administrator
Salary: £30,000 + Benefits
Welwyn Garden City, AL8 6AE

Permanent – Full Time – 40 Hours per week

We are looking to recruit a Voids Administrator to join our team based from our office in Welwyn, AL8 6AE.

About the Role

Joining our team, you’ll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephony and email.

Using our MSi system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.

About You

Candidates will have the following:

Social Housing and Repair and Maintenance background.
Proven experience in scheduling/planning Disrepairs, Voids or Complex works.
Competent in communicating with direct operatives, subcontractors and residents.
Basic building maintenance knowledge e.g. duration required to undertake a variety of maintenance tasks.
Planning knowledge of what works can be sequenced or can be undertaken concurrently.
Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.
Good level of written English
Good computer skills
Good project management skills
Good communication skills e.g. ability to communicate with different stakeholders at different levels
Passionate about service delivery and customer satisfaction.

Benefits

Profit Share Discretionary Annual Bonus Scheme
26 Days Holiday plus Bank Holidays
Enhanced Pension Plan
Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
Life Assurance & Accident Cover
Share Save
Enhanced Maternity & Paternity Pay
Work Perks Discounts & Vouchers
Buy & Sell Holiday Schemes
Flexible Working & Flexible Bank Holidays
Cycle to Work
Volunteering (2 days paid)
Learning & Development Opportunities
Extensive Wellbeing Support, including EAP
Loyalty & Values Awards
Funded Professional Subscription

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel

Please refer to full job description upon completing your application.

Apply

[Temporary] Scheme Coordinator at Gateway Housing Association

Fri, 13 Nov 2026 13:00:01 +0000

Scheme Coordinator

Location: London

Salary: £30,692.97

Gateway Housing has been supporting communities to thrive since 1926. We are an ambitious London based housing association with over 3,000 homes in the heart of London’s East End. We provide social rented homes, shared ownership, and sheltered housing. We develop new homes too and are part way through an exciting programme to deliver another 250 homes by 2025. We also run our own in-house maintenance service, Gateway Homeworks. Our vision is that People will want to live in a Gateway home and People will want to work at Gateway.

You will be joining the organisation at an exciting time and be a key member of a dynamic team that wants to deliver great landlord services and strengthen our links to the local community.

Our values

Our values add up to P.A.C.E. Passionate, Accountable, Connected, Excellence. As a community housing association based in the East End for nearly 100 years, we’re proud of the work we do to address the housing crisis through building and managing great homes.

We are looking for a Scheme Coordinator (6 months FTC) to deliver enhanced care needs for our older residents through the effective coordination of all resident support services and ensuring the smooth operation of their assigned housing scheme. Working closely with residents, their families, care providers, and external agencies, the post holder creates a safe, supportive, and engaging living environment to enable the independence and wellbeing of our older residents.

Your accountabilities will include but not limited to:

Resident support e,g, residents needs assessment, viewings and tenancy sign up
Assistance in claiming housing benefits, other welfare benefits, budgeting and debt management support services
Multi agency Care Coordination across external care providers
Ensuring Safeguarding of residents and adherence to GHA policy and procedures
Ensuring Health and Safety protocols to ensure the wellbeing and security of residents
Social Engagement of residents through scheme based decisions that reflect resident involvement and resident voice
Accurate documentation and ensuring compliance with data protection protocols

Please refer to the attached job description for more details.

Key Skills, Knowledge and Experience:

Strong interpersonal and communication skills
Empathy and compassion when working with older people and individuals with diverse care needs
Problem-solving skills and the ability to make sound decisions in complex situations.
Knowledge of health and social care services for older adults, including relevant legislation and regulatory requirements
Understanding of safeguarding principles and the ability to promote a safe and respectful environment for residents
Proven experience in coordinating and supporting older people's housing schemes or residential care settings, with an emphasis on enhanced support needs

If you have the confidence and enthusiasm to work in a challenging but supportive working environment, we would like to hear from you.

Our benefits package includes:

Annual Leave: starting at 28 days, plus Bank Holidays
Subsidised Health and Wellbeing Membership
Simply Health – help towards the costs of dentist, optician, and private medical appointments.
Employee Assistance Programme – including free legal, financial and counselling advice
Pension – up to 10% employer contribution

Please note only shortlisted candidates will be contacted.

Please note that on some occasions where we have received sufficient applications, we will close the vacancy earlier than the closing date advertised.

GATEWAY is an equal opportunities employer and welcomes applications from all sections of the community

Closing date: 22nd November 2026

Shortlist date: 23rd November 2026

Interview date: TBC

Apply

[Fulltime] Neighbourhood Manager / Housing Officer at Two Rivers Housing

Fri, 13 Nov 2026 15:06:28 +0000

Shape Communities. Change Lives. Build Your Career.

At Two Rivers Housing, we believe everyone deserves a warm, safe and affordable home. As a Neighbourhood Manager, you'll be at the heart of making that happen, helping thousands of people thrive in the communities we serve.

This is a housing officer role. A Neighbourhood Manager is an opportunity to take ownership of a neighbourhood, build meaningful relationships, solve complex challenges, and make a lasting difference to people's lives.

If you're passionate about delivering excellent customer service, supporting communities, and creating positive outcomes for residents, we'd love to hear from you.

Why Join Us?

As a Neighbourhood Manager, you'll manage a diverse range of tenants and homes and be empowered to make decisions that improve the lives of our tenants and strengthen our communities.

No two days are the same. One day you could be helping a someone sustain their tenancy through challenging circumstances, and the next working with partner agencies to resolve community issues, tackle anti-social behaviour, or support vulnerable residents.

You'll be trusted to make things happen, supported by a collaborative team that genuinely cares about the people we serve.

What You'll Be Doing

Managing tenancies throughout the customer journey.
Building strong relationships with tenants, residents and community partners.
Supporting customers to maintain successful and sustainable tenancies.
Identifying safeguarding concerns and working with partner agencies to protect vulnerable adults and children.
Resolving neighbourhood issues and helping create safe, thriving communities.
Acting as an advocate for tenants, ensuring their voices are heard and their needs are understood.
Balancing tenant support with effective tenancy management and protection of organisational interests.
Maintaining accurate records and delivering high standards of compliance and customer service.

What We're Looking For

We're looking for housing professionals who are caring, dedicate and motivated to assist our tenants and communities.

You'll bring:

Experience of housing management, tenancy management, neighbourhood management or a related customer-focused environment.
Strong communication and relationship-building skills.
The ability to deal confidently with complex and sensitive situations.
A proactive approach and a determination to find solutions.
Excellent organisational skills and attention to detail.
Resilience, adaptability and the ability to thrive in a fast-paced environment.
A genuine commitment to supporting customers and improving communities.
Most importantly, you'll share our belief that everyone deserves a place where they feel safe, valued and at home.

Apply

[Fulltime] Head of Customer & Neighbourhoods at Honeycomb Group

Fri, 13 Nov 2026 13:09:43 +0000

Head of Customer & Neighbourhoods

Location: Stoke-on-Trent / hybrid

Salary: £64,204.80 a year

At Honeycomb Group, we're passionate about creating thriving communities and delivering exceptional services that put people first. We're looking for an inspiring and strategic Head of Customer and Neighbourhoods to lead the development of our customer-centred approach, shape the future of our neighbourhood services, and ensure our customers receive the high-quality experience they deserve.

This is an exciting opportunity for a forward-thinking leader who is passionate about housing, customer service and innovation. You'll play a key role in driving service excellence across the Group while leading teams that make a real difference to people's lives every day.

As Head of Customer and Neighbourhoods, you'll provide strategic and operational leadership across housing and customer services. You'll be responsible for developing and delivering our customer-centred strategy, overseeing our Neighbourhood Housing Model and Customer Hub, and ensuring our services remain responsive, accessible and focused on customer needs.

Working closely with colleagues across the Group, you'll champion continuous improvement, lead service transformation initiatives, and ensure compliance with regulatory customer standards while fostering a culture of engagement, performance and innovation

What You'll Do

Lead the delivery of our customer-centred strategy, ensuring outstanding customer experiences across all services.
Develop and embed our neighbourhood model, supporting customers and colleagues through change.
Lead housing management operations and shape the future direction of neighbourhood services.
Drive innovation in customer contact and feedback systems, using digital solutions and customer insight to improve services.
Strengthen customer engagement and empower customers to influence service delivery.
Ensure compliance with housing regulation, customer standards and GDPR requirements.
Lead and develop high-performing teams through coaching, motivation and effective people management.
Manage budgets, resources and operational risks while delivering value for money and social value.
Build strong partnerships with local authorities, registered providers, regulators and external stakeholders.
Prepare and present reports and recommendations to Boards, Committees and senior stakeholders.

Who You Are

We're looking for a leader who combines strategic thinking with a genuine passion for people and communities. You'll be someone who can inspire others, challenge traditional thinking and create services that customers genuinely value.

You'll bring:

Degree-level education or significant experience within housing, customer services or a related field.
Membership of the Chartered Institute of Housing (CIH) and a CIH Level 5 qualification, or willingness to achieve it.
Substantial experience delivering exceptional customer-focused services.
Strong knowledge of affordable housing, housing regulation and customer service standards.
Experience developing and implementing business and digital transformation strategies.
Excellent communication, influencing and relationship-building skills.
Strong commercial awareness and the ability to balance customer outcomes with organisational objectives.
Emotional intelligence, resilience and the ability to collaborate across all levels of an organisation.
A coaching leadership style that brings out the very best in others

This is an opportunity to lead meaningful change, influence strategic direction and work alongside passionate colleagues dedicated to making a difference. If you're an ambitious, customer-focused leader ready to shape the future of customer and neighbourhood services, we'd love to hear from you!

Learn more about our great staff benefits, how we live by our Honeycomb values, and what it's like working here by visiting our Careers Hub.

Closing date: 30th November 2026

Shortlist date: 1st December

Interview date: Week commencing 7th December 2026

Apply

[Fulltime] Support Administrator at Peaks & Plains Housing Trust

Thu, 12 Nov 2026 17:00:02 +0000

Support Administrator

Location: Macclesfield

Salary: £25,997.34 increasing to £26,769.84 following probationary period

An exciting opportunity has arisen for a Support Administrator to join our centralised Support Hub, delivering essential administrative functions across the business.

We can offer you:

A minimum of 29 days holiday per year inclusive of Christmas shut down, (plus birthday leave and bank holidays).
Attractive Defined Contribution Pension Scheme with Employer’s contributions up to 12%
Ongoing Training and development.
A focus on your health and wellbeing including access to our Health Cash Plan offering a variety of benefits and discounts.
A state of the art modern office with a friendly working environment

Together with your colleagues within the Support Hub, you will provide administrative support to all teams across the business, gaining experience and insight into a range of functions and services across Social Housing.

To succeed in this role you will need to be organised and team focused with the ability to multi-task, prioritise and remain calm under pressure. You will also be required to maintain confidential records and appreciate the importance of compliance for a Housing Trust.

Our Values are at the core of everything we do, so we are looking for someone whose values agree with ours and will embed these too

Closing date: Tuesday 17th November 2026

Closing date: 17th November 2026

Shortlist date: 18th November 2026

Interview date: TBC

Apply

[Fulltime] Resident Liaison and Energy Advisor at Fairhive Homes

Thu, 12 Nov 2026 17:00:02 +0000

Resident Liaison and Energy Advisor

Salary: £35,844 per annum

Location: Aylesbury - Hybrid, with regular visits to residents’ homes and other sites across our operating area

Contract: Permanent

Hours: Full time, 37 hours per week

Are you looking for an exciting opportunity to make a difference in the housing community? We’re on the hunt for a dedicated and enthusiastic Resident Liaison and Energy Advisor to join our amazing Sustainability team at Fairhive! If you enjoy helping others, working in a supportive environment, and contributing to meaningful projects, this could be the perfect role for you.

About the role…

As our Resident Liaison and Energy Advisor, you’ll play an important role in helping residents feel comfortable, informed and supported as energy efficiency and sustainability improvements are made to their homes.

You’ll regularly visit residents’ properties and other sites across our operating area, alongside office and home-based working. You’ll support residents throughout improvement works, explaining new energy efficiency measures and helping them understand the equipment and sustainable features installed in their homes.

Building positive relationships will be at the heart of the role. You’ll provide practical environmental and sustainability advice, raise awareness of energy-related measures and work closely with residents, colleagues, suppliers and contractors to ensure a high standard of resident engagement.

About You...

We’re looking for someone educated to A level or equivalent, with relevant technical knowledge and strong communication, organisation and problem-solving skills. You’ll be comfortable working independently, managing your priorities and providing practical support and advice to residents.

A full driving licence is essential for this role, and you’ll need to be comfortable travelling regularly to residents’ homes and sites. Some attendance at resident meetings and occasional evening working may also be required. The role is subject to a Basic DBS check.

For more information, please refer to the attached job description.

About us…

At Fairhive Homes, we’re driven by a simple yet powerful vision: “Homes for Living, Communities for Life”. This isn’t just what we do; it’s what we strive for every day. As a non-profit housing association, we’re dedicated to providing affordable housing to over 20,000 individuals in our community. Our residents are truly at the heart of everything we do.

We are dedicated to supporting our residents and neighbourhoods. Whether we are maintaining our high-quality homes or building new ones, our mission is to foster thriving communities where everyone feels welcome and can proudly say, ‘This is my home.’

We believe that a strong community starts with quality housing, and we’re here to make that vision a reality.

For more information, please refer to the attached job description.

Benefits

In this role, you’ll have the opportunity to develop your career in an empowering environment where your contributions are valued and recognised.

At Fairhive, we invest in your wellbeing. You can join our Health Cash plan which enables you to claim money back against a wide range of services and treatments.

We believe that flexibility fosters a more productive and enjoyable working environment. Therefore, depending on the role requirements, we offer flexible working conditions that help you balance your work and life!

You’ll be part of a mission-driven organisation that makes a tangible difference in the community, allowing you to feel fulfilled in your work every day.

Our commitment to you …

We’re focused on creating a workplace that celebrates inclusivity and diversity. We want everyone to feel comfortable bringing their true selves to work, contributing their unique perspectives and talents. We recognise that our differences are what make us stronger and are committed to having our teams reflect the diverse communities we serve. Your unique experiences and insights are exactly what we’re looking for.

We are really proud of our initiatives to become an employer of choice, whether it’s coming along to one of our Menopause Café’s, becoming one of our Neurodiversity Champions or joining one of our inclusion lunches and learn sessions. Plus, our supportive team culture and active social committee mean you’ll always have a strong network of people around you!

Take a look at our LinkedIn profile to learn more about what our colleagues have been talking about or championing this year.

Ready to Apply?

We understand that not every candidate will tick every box on our list. If your experience looks a bit different from what we’re looking for, but you believe you can bring something valuable to the role, we still want to hear from you!

If you’re ready to take the next step in your career and work in an environment that values your contributions, please apply, we can’t wait to meet you!

The closing date for applications will be 4th December but we might close it early if we find the right person before this date.

Apply

[Fulltime] Governance Officer at Fairhive Homes

Thu, 12 Nov 2026 17:00:02 +0000

Governance Officer

Salary: £36,874 per annum

Location: Aylesbury - Hybrid, with office attendance required every Wednesday and Thursday

Contract: Fixed-term maternity cover until 4 January 2028

Hours: Full time, 37 hours per week

Are you looking for an exciting opportunity to make a difference in the housing community? We’re on the hunt for a dedicated and enthusiastic Governance Officer to join our Governance team at Fairhive! If you enjoy helping others, working in a supportive environment and contributing to meaningful work, this could be the perfect role for you.

About the role…

As a valued member of our Governance team, you’ll provide practical administrative and operational support across a varied range of governance activities. Your work will help us maintain accurate records, meet important deadlines and promote strong governance throughout Fairhive.

You’ll maintain company registers and corporate records, coordinate information for organisational plans and compliance activities, and provide procurement administration support. You’ll also help manage MP enquiries, customer compliments and other governance-related information across the organisation.

A key part of the role will involve investigating and handling Stage 1 complaints. You’ll review relevant evidence and prepare clear, accurate and resident-focused responses within the required timescales. You’ll also support the timely maintenance of the Master Risk Register, keeping information accurate and escalating significant or emerging risks promptly.

You’ll be responsible for the corporate sealing of documents and maintaining the associated registers. You must therefore be available to attend the office every Wednesday and Thursday, as well as on an ad hoc basis when urgent document sealing is required.

About you...

We’re looking for someone with strong written and verbal communication skills, good IT skills, and excellent organisation, administration, time-management and prioritisation abilities. You’ll be comfortable working within established procedures, handling detailed information and building effective relationships with colleagues, customers, Board and Committee Members, professional advisers and suppliers.

For more information, please refer to the attached job description.

About us…

At Fairhive Homes, we’re driven by a simple yet powerful vision: “Homes for Living, Communities for Life.” This isn’t just what we do; it’s what we strive for every day. As a non-profit housing association, we’re dedicated to providing affordable housing to over 20,000 individuals in our community. Our residents are truly at the heart of everything we do.

We believe that a strong community starts with quality housing, and we’re here to make that vision a reality.

Benefits

In this role, you’ll have the opportunity to develop your career in an empowering environment where your contributions are valued and recognised.

At Fairhive, we invest in your wellbeing. You can join our Health Cash plan, which enables you to claim money back against a wide range of services and treatments.

You’ll be part of a mission-driven organisation that makes a tangible difference in the community, allowing you to feel fulfilled in your work every day.

Our commitment to you…

We’re focused on creating a workplace that celebrates inclusivity and diversity. We want everyone to feel comfortable bringing their true selves to work and contributing their unique perspectives and talents. We recognise that our differences are what make us stronger and are committed to having our teams reflect the diverse communities we serve. Your unique experiences and insights are exactly what we’re looking for.

We are really proud of our initiatives to become an employer of choice, whether it’s coming along to one of our Menopause Cafés, becoming one of our Neurodiversity Champions or joining one of our inclusion lunch and learn sessions. Plus, our supportive team culture and active social committee mean you’ll always have a strong network of people around you.

Take a look at our LinkedIn profile to learn more about what our colleagues have been talking about or championing this year.

Ready to apply?

We understand that not every candidate will tick every box on our list. If your experience looks a little different from what we’re looking for, but you believe you can bring something valuable to the role, we still want to hear from you!

If you’re ready to take the next step in your career and work in an environment that values your contributions, please apply. We can’t wait to meet you!

The closing date for applications will be 4th December but we might close the vacancy early if we find the right person before this date.

Apply

[Fulltime] Resident Liaison Officer at Morgan Sindall Property Services

Thu, 12 Nov 2026 16:00:02 +0000

Resident Liaison Officer

Salary: £30,000 - £35,000 (depending on experience) + Benefits + Car / Car Allowance

Milton Keynes and Home Counties, MK9 2HP

Permanent – Full Time – 40 hours per week

Looking to make a real difference to residents while building your career with one of the UK's leading property services providers? We're looking for an experienced Resident Liaison Officer to join our Planned team in Milton Keynes and the Home Counties.

About the Role

As a Resident Liaison Officer, you will serve as the primary point of contact between residents, project stakeholders, and the construction team. The successful candidate will be responsible for fostering positive relationships with residents, addressing their concerns, and ensuring that their needs are met.

Working to deliver the best quality service, you’ll be responsible for a first-class liaison and administrative support to our project team in a professional and efficient manner.

About You

You will have experience as a Resident Liaison Officer or experience working with a main contractor. It would also be advantageous to have experience within a social housing environment.

Experience of EasyBOP construction software would be beneficial but is not essential.

You must live within reasonable distance of the Milton Keynes area and be willing to travel between Milton Keynes, Colchester and Welwyn Garden City and hold a clean full UK driving licence for a minimum of 12 months.

Benefits

· Company Car / Allowance

· Profit Share Discretionary Annual Bonus Scheme

· 26 Days Holiday plus Bank Holidays

· Enhanced Pension Plan

· Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)

· Life Assurance & Accident Cover

· Share Save

· Enhanced Maternity & Paternity Pay

· Work Perks Discounts & Vouchers

· Buy & Sell Holiday Schemes

· Flexible Working & Flexible Bank Holidays

· Cycle to Work

· Volunteering (2 days paid)

· Learning & Development Opportunities

· Extensive Wellbeing Support, including EAP

· Loyalty & Values Awards

· Funded Professional Subscription

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

Morgan Sindall are proud to support the resettlement of armed forces personnel

Please refer to full job description upon completing your application.

Apply

[Temporary] Intensive Support Officer at Fairhive Homes

Thu, 12 Nov 2026 16:00:02 +0000

Intensive Support Officer

£36,565 per annum

Aylesbury

Temporary until 31/03/2028

Full Time

Are you looking for an exciting opportunity to make a difference in the housing community? We’re on the hunt for a dedicated and enthusiastic Intensive Support Officer to join our amazing Intensive Support team at Fairhive! If you enjoy helping others, working in a supportive environment, and contributing to meaningful projects, this could be the perfect role for you.

About the role…

As a valued team member, you will play an essential role in our daily operations where no two days are the same.

Your contributions will help the team deliver on our goals and contribute to Fairhive’s overall success. The role will require team work and collaboration so if you have previous relevant experience and a drive to succeed then we want to hear from you!

For more information, please refer to the attached job description.

This is a rewarding and varied role within our Intensive Support Team, working directly with residents who are at risk of tenancy failure. As an Intensive Support Officer, you will provide person-centred, practical and emotional support to help residents overcome challenges and successfully sustain their tenancies.

No two days are the same. You will manage your own caseload, working closely with residents in their homes and within the community, carrying out assessments, developing support plans and coordinating with a wide range of partner agencies to achieve positive outcomes.

The role requires a proactive and resilient individual who is confident working independently whilst also building strong relationships with internal teams and external professionals. You will have the opportunity to make a genuine difference to people's lives by helping to prevent homelessness, supporting residents with complex needs and promoting independence.

We are looking for someone with excellent communication and problem-solving skills, who is able to work with empathy, professionalism and a solutions-focused approach. Experience of working within housing, support services, social care, mental health, safeguarding or a related field would be beneficial.

As this is a mobile role, a full driving licence and access to a vehicle are essential. The successful candidate will also be required to undertake an enhanced DBS check

About us

At Fairhive Homes, we’re driven by a simple yet powerful vision: “Homes for Living, Communities for Life” This isn’t just what we do; it’s what we strive for every day. As a non-profit housing association, we’re dedicated to providing affordable housing to over 20,000 individuals in our community. Our residents are truly at the heart of everything we do.

We believe that a strong community starts with quality housing, and we’re here to make that vision a reality.

Apply

[Fulltime] Multi-skilled Operative at Peaks & Plains Housing Trust

Thu, 12 Nov 2026 15:00:02 +0000

Multi-skilled Operative

Location: Macclesfield, Cheshire

Salary: £34,903.13

Working for a Housing Trust is rewarding in itself. Working for this Housing Trust means you’ll be joining an award-winning repairs team with Great Spirit.

We are looking for two Multi-skilled Operatives to join our Repairs team to deliver a high quality and continuously improving repairs service to all the Trust’s customers.

We can offer you:

A minimum of 29 days holiday per year inclusive of Christmas shut down, (plus birthday leave and bank holidays).
Attractive Defined Contribution Pension Scheme with Employer’s contributions up to 12%
A focus on your health and wellbeing including access to our Health Cash Plan offering a variety of benefits and discounts.
Training and development. Let us know where you want to get to and we’ll help you get there.

A van will be provided for you and a colleague to use for work purposes and therefore it would be beneficial to live within reasonable travelling distance to our offices in Macclesfield.

We are lucky to have a strong team of operatives who make sure that our customers are safe and warm in their homes.

To be successful in this role you will have a City & Guilds Building Trades Qualification or NVQ 3 qualification and proven experience across a range of different trades, including plastering, joinery and plumbing. You will also have experience of working within statutory guidelines within the construction industry. e.g. Health & Safety.

You will also require a full, clean driving license. Experience of working within a Housing Association is desirable, though not essential.

Our Values are at the core of everything we do, so we are looking for someone whose values agree with ours and will embed these too.

If you would like to play a part in this talented and committed team, we’d love to hear from you.

Closing date: 18th November 2026

Shortlist date: 19th November 2026

Interview date: TBC

Apply

[Fulltime] Head of Procurement at Rochdale Boroughwide Housing

Thu, 12 Nov 2026 15:00:02 +0000

Head of Procurement

Rochdale

£75,000

Contract: Permanent

Hours: 36.25 hours per week

Are you a strategic procurement leader with the vision, influence and expertise to shape the future of procurement across a major social housing organisation?

Rochdale Boroughwide Housing (RBH) is seeking an exceptional Head of Procurement to lead and transform our procurement function.

This is a high-profile leadership role with significant organisational influence, responsible for delivering a strategic, compliant and value-driven procurement service across RBH. Reporting directly to the Director of Finance and Procurement, you will play a critical role in ensuring procurement delivers outstanding value for money, supports organisational priorities and contributes to better outcomes for our customers and communities.

This is an exciting opportunity for a senior procurement professional who can combine technical expertise with strong leadership, strategic thinking and commercial acumen to drive continuous improvement and lead change across the organisation.

About the Role

As Head of Procurement, you will lead the Procurement Team and set the strategic direction for procurement across RBH. You will be responsible for developing procurement strategies, policies and frameworks that ensure compliance, maximise value and support the delivery of organisational objectives.

Working closely with the Executive Leadership Team, Senior Leadership Team, Board members and colleagues across the business, you will act as the organisation's lead procurement expert, influencing decision-making and ensuring procurement is recognised as a strategic enabler of business success.

You will build a culture of excellence, strengthen contract and supplier management practices, drive innovation and ensure procurement remains at the forefront of legislative, regulatory and sector developments.

As a visible organisational leader, you will champion collaboration, accountability and high performance, while representing RBH externally with partners, suppliers and key stakeholders.

Candidates are expected to regularly commute to Rochdale, as the role will require regular attendance at our Rochdale Head Office and may also involve travel within the Rochdale Borough.

What are some of your key responsibilities?:

Leading and developing a high-performing procurement function that delivers an effective, compliant and customer-focused service across RBH.
Setting and delivering the strategic direction for procurement, ensuring alignment with organisational priorities and objectives.
Developing and implementing procurement strategies, policies, procedures and guidance that support best practice and legislative compliance.
Acting as the organisation's lead expert on procurement matters, advising senior leaders on complex commercial, contractual and procurement issues.
Leading major procurement and tendering projects across a diverse portfolio of goods, services and works contracts.
Leading, supporting, motivating and developing the Procurement Team, creating a culture of continuous improvement, accountability and professional excellence.
Ensuring compliance with all relevant procurement legislation and governance requirements.
Driving value for money through strategic sourcing, robust supplier management and commercial innovation.
Embedding strong contract management and supplier performance frameworks across the organisation.

About You

You will be an accomplished procurement leader with substantial experience operating at a senior level within a complex organisation.

You will have a proven track record of leading procurement functions, influencing senior stakeholders and delivering transformational change. Equally comfortable operating strategically and operationally, you will combine technical procurement expertise with outstanding leadership and relationship-building skills.

You will be commercially minded, politically aware and confident in providing expert advice on high-value, high-risk and business-critical procurement activities.

You Will Have:

Significant experience leading a professional procurement function within a complex public sector or social housing sector organisation.
Extensive experience developing and implementing procurement strategies that deliver measurable business outcomes.
Strong knowledge of public procurement legislation and procurement best practice.
Experience leading major procurement projects and complex tender exercises.
Demonstrable success in delivering value for money, efficiencies and service improvements through procurement activity.
Experience establishing and embedding effective contract management and supplier performance frameworks.
Strong commercial acumen and contract negotiation skills.
Experience advising and influencing senior leaders, executives and boards.
A proven ability to lead, inspire and develop high-performing teams.
Strong analytical, problem-solving and decision-making skills.
Excellent stakeholder management skills, with the ability to build credibility and influence at all levels.
Experience managing procurement risks and developing robust governance arrangements.
A strong understanding of social value, sustainability and responsible procurement principles.
Excellent report writing, presentation and communication skills.
The ability to build productive partnerships internally and externally and represent RBH with confidence and credibility.

Qualifications

MCIPS qualified or equivalent professional procurement qualification.

Why Join RBH?

This is a unique opportunity to shape and influence procurement at a strategic level within one of the region's largest housing organisations.

As Head of Procurement, you will have the opportunity to lead a critical corporate function, influence organisational decision-making and deliver procurement strategies that have a direct impact on our customers, communities and future success.

You'll join an ambitious organisation committed to continuous improvement, innovation and delivering excellent services, while working alongside senior leaders who recognise the strategic importance of procurement.

What Do We Have to Offer You?

In addition to a competitive salary of £75,000, you will also benefit from:

30 days annual leave plus Bank Holidays
Flexible and smart working arrangements
Healthcare cashback plan, virtual GP access and subsidised gym membership
Employee Assistance Programme available 24/7
Paid volunteering days
Enhanced family-friendly policies
Learning and development opportunities
Plus so much more

Diversity, Inclusion & Belonging

RBH is committed to creating an inclusive workplace where everyone feels valued, respected and supported. We operate a Guaranteed Interview Scheme for applicants who declare a disability, as defined by the Equality Act 2010, and meet the role's minimum requirements as set out in the advert and role profile.

Artificial Intelligence

We recognise that AI can be a useful tool when preparing applications. However, all information, examples and achievements included in your application must be truthful, accurate and based on your own experience.

Apply

[Parttime] Board Members at The Pioneer Group

Thu, 12 Nov 2026 12:00:02 +0000

Board Members

Location: Birmingham

Salary: Voluntary 

Position Type: Part Time

Contract Type: Six years maximum

Closing Date: 27th November 2026

The Pioneer Group own and manage 2,500 social and market rent homes in north and east Birmingham, and our head office is in Castle Vale.  We are proud of our community-led approach, working with and for local people. 

We are a housing association dedicated to providing great, safe homes. We are community-led, focused on sustaining the regeneration of Castle Vale, and committed to improving the lives of our tenants, residents, and service users across all our communities.

We currently have one vacancy on our Pioneer Group Board.

As a Pioneer Group Board Member, you will demonstrate your understanding of our fundamental principles whilst providing strategic oversight.

All Board members must be able to demonstrate our values and support our mission.

The Boards seek to be diverse and representative of the communities they serve.  The Group has a learning and development programme in place to support all Board Members to develop their skills and support good governance practice across the Group. 

We would particularly welcome candidates with experience in:

Development
Knowledge of (and links within) the communities served by the association.
Experience of being on a Board/NED position
Commercial Management

Full details about these roles are available in the attached recruitment pack.

The closing date for applications is 27th November 2026.

Interviews will be held on

Pioneer Group – Friday 11th and Friday 18th December 2026 via MS Teams.

Apply

[Contract] Tenancy Sustainment Coach at irwell valley homes

Thu, 12 Nov 2026 15:53:47 +0000

Tenancy Sustainment Coach

Manchester, Greater Manchester

£34,792 per annum, plus £1,000 pa ECU Allowance

18 Months Fixed Term Contract, Full Time (35 hours per week - agile working arrangements in place)~

Closing date: 26th November 2026

Interview date: 30th November 2026

Interview location: Oaklands House, Suite 2, Second Floor, Oaklands House, 34 Washway Road, Sale, M33 6FS

Enhanced DBS working with Adults required

Our organisation is all about people – the people who live in our homes, the communities we serve, and those we work with. So, it’s no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done.

As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community.

As our Tenancy Sustainment Coach, we need someone who is customer focused, who will encourage customers with a wide range of needs to successfully manage their tenancy and live independently. You’ll be someone who will provide early intervention, guidance and assistance to customers who are most at risk of failing to sustain their tenancy, from before and during their tenancy.

Working as part of a team, we are looking for someone who can work with customers with complex needs and who would be happy to tailor the service to meet the need of our customers. But it’s not just about support and advice, we’re looking for someone who can understand customer demand trends and sustainment trigger points, using customer data to inform best approaches to deliver sustainment services. Ideally, someone who has worked in a similar role in social housing.

We’re looking for those who have a willingness to work outside normal office hours (including occasional evenings & weekends), and you must have the ability to drive and have access to a car.

Irwell Valley Homes is a great place to work!

We work in an agile way, pay good salaries, offer a great range of benefits and support colleagues to learn and grow, because we want to attract and retain the very best people to help us serve our customers.

So, if you have knowledge of relevant legislation, policy and good practice and have experience of working in a sustainment or community-based support service with experience of applying for benefits and benefit legislation - we’d love you to join our team!

Applicants will be sent a scenario-based assessment to complete and return, if selected for interview.

Everyone’s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.

If you want to be part of our team and help us make a difference, we’d love to hear from you.

You may use AI tools to support your application, but any content submitted must accurately reflect your own skills, experience, qualifications and suitability for the role. During the recruitment process, you may be asked to discuss and provide evidence of the information contained within your application.

#tenancysustainmentcoach #housingsupportjobs #manchesterjobs #housingjobs #Financialinclusion #Recruiting

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[Fulltime] Assurance and Risk Business Partner at The Muir Group Housing Association

Thu, 12 Nov 2026 15:35:03 +0000

Assurance and Risk Business Partner

Chester

£52,000 per annum

Full time, Permanent

Are you looking for a new challenge? Are you passionate about Business Assurance and Risk Management? Do you have the knowledge and experience to partner with stakeholders across the whole of Muir to deliver great assurance and risk management arrangements and outcomes?

With previous experience in a similar role, you’ll be structured, organised and above all understand what great Business Assurance and Risk Management looks like. You’ll have great knowledge and practical experience in the design, implementation and delivery of Business Assurance & Risk Management Frameworks and related cycles. You’ll be forward looking, responsible for the horizon scanning at Muir, using these to be able to identify risk trends and be instrumental in driving continuous improvement to help deliver positive change.

If you think you’ve got what we are looking for, we’d love to hear from you. The closing date for applications is 9.00am Wednesday 25th November 2026.

You’ll need to submit a CV and supporting statement telling us about you and why you’re right for the job.

In person interviews will take place on Wednesday 9th December 2026 at 80 Lightfoot Street, Chester we will be also holding teams interviews ahead of this.

Benefits

Here are just some of the reasons we think you would enjoy a Career at Muir...

• We offer great Remuneration & Benefits

• We are serious about Health & Wellbeing

• We are committed to Living our Values everyday

• We are committed to Equality, Diversity & Inclusion

• We offer a strong Work / Life Balance

• We are committed to high Employee Engagement

Just a quick note before you apply — we’d love to hear your own thoughts and experiences, so please don’t use AI tools to write your application. It’s important to us that we get a real sense of you and what you would bring to the role.

Apply

[Parttime] Head of Development at Arawak Walton Housing Association

Thu, 12 Nov 2026 15:02:58 +0000

Head of Development

Manchester, Hybrid working available

Part-time – 21 hours per week

Help shape the future of affordable social housing at Arawak Walton Housing Association.

Are you an experienced housing development professional looking for greater flexibility without stepping away from meaningful, strategic work?

Arawak Walton Housing Association is entering an exciting new phase of growth. We are looking for an experienced Head of Development to establish and lead our development function and deliver an initial programme of around 50 new affordable homes over the next five years. This is a newly created, influential role offering genuine autonomy and the opportunity to take development opportunities from initial concept and appraisal through to acquisition, completion and handover.

As Head of Development, you will:

Lead the delivery of our development and growth programme from opportunity identification through to completion and handover.
Manage land and property acquisitions, including legal due diligence, title investigations and stakeholder coordination.
Prepare development appraisals, business cases, budgets, cashflow forecasts and viability assessments.
Lead funding applications and ensure compliance with Homes England grant requirements.
Build and maintain effective relationships with developers, contractors, consultants, local authorities, Homes England and professional advisers.
Oversee development-related building compliance, regulatory and governance requirements.
Provide reports, recommendations and professional advice to the Executive Team and Board.

About You

We are looking for a self-motivated development professional who can combine strategic thinking with the ability to get things done. You will bring significant experience of delivering residential development projects, alongside strong knowledge of affordable housing and experience working within or alongside a Registered Provider.

Commercially astute, you will be confident preparing development appraisals, budgets and financial forecasts, with effective project and programme management skills. An excellent communicator and negotiator, you will be confident building strong stakeholder relationships, working independently and taking ownership of establishing and developing a new function.

If you're an experienced development professional who wants to retain the challenge and influence of a senior role while gaining greater flexibility, this could be an ideal next step

Apply

[Parttime] Complaints Coordinator at Leeds Federated Housing Association Limited

Thu, 12 Nov 2026 14:52:26 +0000

Complaints Coordinator

£24,640 per annum

Leeds

Part Time - 30 Hours

Temporary Fixed Term (contracted until 31/03/2029)

We’re recruiting for a Complaints Co-ordinator to join our Service Improvement team at Leeds Fed. This role is focused on supporting the complaints process, ensuring records are accurate, cases are monitored effectively and customers receive a timely response.

Looking for flexibility?
This role is contracted at 30 hours per week, preferably worked across five days. We're open to discussing how those hours are arranged, making this a great opportunity for someone looking to balance work with other commitments.

What you’ll do: 

· Provide support to staff to ensure that all complaints are logged correctly

· Monitor complaints to ensure that they are picked up and responded to in line with appropriate timescales

· Support colleagues to understand the issues and summarise customer complaints.

· Check internal records to ensure information is accurate, complete and up to date.

· Contact customers to complete follow-up surveys after their complaints have been closed.

· Support information requests linked to complaints, ensuring information is handled in line with data protection requirements.

· Support the complaints team with project work, meetings, minute-taking and improvements to complaints systems and processes.

· Keep up to date with the Housing Ombudsman Complaint Handling Code, relevant regulatory requirements and good practice, helping us make improvements where needed.

What we’re looking for Someone: 

· Who is highly organised and enjoys keeping things on track

· Has good computer literacy, with the ability to use digital systems and tools effectively.

· That is organised and able to manage competing priorities and meet deadlines.

· Can communicate clearly and is able to build positive working relationships with colleagues and customers.

· It would be desirable if applicants also had experience of dealing with complaints, ideally in a social housing environment

If you are ready to take the next step in your career and want to be part of a purpose-driven organisation, apply today! 

Why Join Us?

This is an opportunity to be part of a team that helps shape services through meaningful customer involvement. You’ll play an important role in ensuring our customers’ voices are heard while supporting work that positively impacts local communities.

Our commitment to our values goes beyond work itself; it extends to how we support you too.

· Generous holiday allowance – 30 days annual leave plus bank holidays, with an additional 1.5 days off over the Christmas period to help you recharge.

· Flexible leave options – choose to buy extra annual leave or sell back unused days, giving you greater control over your time off.

· Agile and flexible working – offering options to work remotely or from our hubs across Leeds, supporting a balanced and adaptable work life.

· Healthcare plan – access to Health Shield. This allows you to claim back costs on everyday health and wellbeing expenses, with 24/7 GP access and online health assessments.

We reserve the right to close this vacancy if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. 

Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community. 

The Company

Leeds Federated is a housing association with around 4,500 properties across Leeds, Wakefield, and North Yorkshire.

Our mission is to enable the maximum number of people to access and live sustainably in good-value, affordable housing.

Apply

[Fulltime] Senior Customer Business Hub Officer at Cobalt Housing Limited

Wed, 11 Nov 2026 17:00:02 +0000

Senior Customer Business Hub Officer

Liverpool

£40,834.14 per annum

Permanent, Full Time

Closing Date – 15th November

At Cobalt Housing, we are more than just a housing provider. We are committed to creating vibrant, sustainable communities where our customers can thrive. We believe in continuous improvement, collaboration and delivering excellent services that make a real difference to people's homes and communities.

Now is a really exciting time to join Cobalt Housing, as we build upon the success of significant organisational transformation.

We’re seeking a Senior Customer Business Hub Officer to play a pivotal role in ensuring the smooth and effective operation of Cobalt’s administration, contact centre (inbound and outbound) and reception services.

Working closely with the Customer Business Hub Manager, you will help deliver an excellent customer experience by promoting a ‘first time resolution’ approach and ensuring customers are directed to specialist support when needed. This role is responsible for direct line management of the team and carrying out admin tasks and answering calls when required.

You will oversee the delivery of all transactional and administrative tasks across the customer directorate, ensuring processes are efficient, consistent, and customer‑focused. As a key link between frontline services and wider organisational teams, you will help embed a culture of a professional and proactive high‑quality service.

You will work collaboratively with service leads across Cobalt to ensure a coordinated, proactive approach to providing excellent service to our customers.

What we’re looking for

Experience supervising or line-managing customer service or administrative teams in a fast-paced environment.
Good knowledge of contact centre operations, customer service standards and first contact resolution.
Ability to lead teams in delivering high-quality, customer-focused service.
Strong communication, problem-solving and decision-making skills, including handling complex enquiries.
Experience using CRM systems to manage workloads, monitor performance and track tasks.
Ability to analyse performance data, produce reports and identify service improvements.
Strong organisational skills, with the ability to manage multiple priorities and deadlines
Full UK Driving Licence

Please review the full Recruitment Pack, available to download below.

Cobalt Benefits

Occupational sick pay
Paid healthcare scheme via Medicash
Enhanced maternity/paternity leave
Gym allowance (up to £20 per month)
Cycle to work scheme
Childcare allowance (£75 per child of preschool age)
Training/development opportunities
Staff wellbeing programme
Up to five days dependants leave per year

Our purpose

Everyone deserves somewhere to call home, a place to make their own, feel safe and secure, and set down firm foundations. The right home will help people to live well, realise their potential and achieve the things that are important to them.

Our mission

By providing quality places to live, and support to those who need it, we play our part in developing thriving communities where people are proud to live and can be their best.

Apply

[Fulltime] Human Resources Officer at Bromsgrove District Housing Trust

Wed, 11 Nov 2026 17:00:02 +0000

Human Resources Officer

£37,960.52 per annum

Bromsgrove

Full Time, Permanent

Closing Date: 4pm Friday 20th November 2026

Interview Date: Thursday 3rd December - in person

Are you an experienced HR professional looking for a varied generalist role where you can make a real impact? We’re looking for a confident and approachable Human Resources Officer to provide practical HR advice and support across the organisation, while helping us deliver an accurate and effective HR and payroll service.

What you’ll be doing

No two days are the same in this role. You'll be a trusted point of contact for managers and employees, providing practical advice and guidance on a wide range of HR matters and helping to find positive solutions to workplace challenges.

A key part of the role will be managing the monthly payroll cycle. Working closely with our outsourced payroll provider, you'll be responsible for coordinating payroll activity, ensuring all employee data and payroll information is accurate, checking payroll reports, resolving queries and meeting critical deadlines. You'll take pride in ensuring colleagues are paid correctly and on time every month and that payroll processes remain compliant and efficient.

You'll maintain accurate employee records within our HR systems, produce workforce reports and people data analytics, and provide meaningful insights that support workforce planning and organisational decision-making. You'll also contribute to the ongoing development of HR policies, procedures and people practices.

What we’re looking for

You’ll be CIPD Level 3 qualified with at least three years’ experience working within a generalist HR service, including experience of administering an outsourced payroll service. You’ll be comfortable providing first-line HR advice to managers and employees and using HR systems to manage workforce information, produce reports and analyse data.

You’ll have excellent attention to detail and understand the importance of accuracy, confidentiality and GDPR compliance. You’ll be proactive, collaborative and comfortable managing competing priorities and working to deadlines. A CIPD Level 5 qualification and experience using IRIS Cascade HR Information System would be advantageous but aren’t essential.

The role is subject to a Basic DBS check and requires a current valid driving licence and access to an appropriately insured and MOT’d vehicle.

What we can offer in return:

32 days annual leave plus bank holidays
Holiday purchase scheme – buy up to an additional 5 days holiday per year

Holiday buy back scheme – bdht will buy up to 10 days holiday back from staff
Team budget every year to enjoy an afternoon out as a team
Electric vehicle leasing scheme through Octopus Energy
Pension scheme – defined contributions pension administered by the Social Housing Pension Scheme (SHPS)
Life insurance is available to members of the pension scheme
Employee Assistance Programme
Mental Health First Aiders
Healthcare Cash Back Scheme – Healthshield
Retail discounts scheme
Long Service Awards (given at 1 year, 5 years and in increments of 5 years following this)
Reimbursement for professional subscription fees
Corporate Sponsorship opportunities
Reimbursement for HRT pre-paid certificates
Reimbursement for annual flu jab
Free parking and refreshments
Monthly staff compliments raffle
Wellbeing calendar of events throughout the year

Bdht reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high.

Apply

[Fulltime] Housing Officer at Bromsgrove District Housing Trust

Wed, 11 Nov 2026 17:00:02 +0000

Housing Officer

£37,960.52 per annum

Bromsgrove

Full Time, Permanent

Closing Date: Friday 20th November 9am

Interview Date: Thursday 3rd December - in person

Are you passionate about helping people and making a positive difference within your local community?

Bromsgrove District Housing Trust (bdht) is looking for a proactive and approachable Housing Officer to join its Communities Team. You’ll deliver a customer-focused housing management service, supporting a diverse range of customers while helping to create safe, sustainable communities.

What you’ll be doing

This is a varied, customer-facing role where you’ll build strong relationships with customers, provide day-to-day housing management support and help resolve issues affecting tenancies and neighbourhoods.

You’ll manage tenancy and estate matters, deal with anti-social behaviour cases and take a proactive, solution-focused approach to resolving problems, including taking enforcement action where appropriate. You’ll also work closely with colleagues and external partners to support customers and achieve positive outcomes.

Alongside your housing management responsibilities, you’ll contribute to community projects, events and initiatives, engage with customers to understand their needs and use feedback to help continually improve the service.

What we’re looking for

We’re looking for someone who is confident working with people and able to combine a compassionate approach with the ability to deal professionally with challenging situations.

You’ll have experience working in a customer-facing environment, ideally supporting customers with a range of needs or vulnerabilities. You’ll be an excellent communicator who can adapt your approach to different people, build trust quickly and use strong negotiation, influencing and problem-solving skills to achieve positive outcomes.

You’ll also need to be organised, proactive and comfortable working independently, with the ability to manage competing priorities and maintain confidentiality when handling sensitive information. Experience within social housing would be particularly relevant to the role.

A current valid driving licence and access to an appropriately insured and MOT’d car are required for the position. The successful candidate will also be subject to an Enhanced DBS check.

If you’re looking for your next Housing Officer opportunity and want a role where you can build relationships, solve problems and make a genuine difference within the community, we’d love to hear from you.

This post requires that the job holder is subject to a DBS check at an Enhanced level.

What we can offer in return:

32 days annual leave plus bank holidays
Holiday purchase scheme –buy up to an additional 5 days holiday per year
Holiday buy back scheme – bdht will buy up to 10 days holiday back from staff
Team budget every year to enjoy an afternoon out as a team
Electric vehicle leasing scheme through Octopus Energy
Pension scheme – defined contributions pension administered by the Social Housing Pension Scheme (SHPS)
Life insurance is available to members of the pension scheme
Employee Assistance Programme
Mental Health First Aiders
Healthcare Cash Back Scheme – Healthshield
Retail discounts scheme
Long Service Awards (given at 1 year, 5 years and in increments of 5 years following this)
Reimbursement for professional subscription fees
Corporate Sponsorship opportunities
Reimbursement for HRT pre-paid certificates
Reimbursement for annual flu jab
Free parking and refreshments
Monthly staff compliments raffle

Wellbeing calendar of events throughout the year

Bdht reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high.

Apply

[Fulltime] Health & Safety Business Partner at Cobalt Housing Limited

Wed, 11 Nov 2026 16:00:02 +0000

Health & Safety Business Partner

Liverpool
£47,179.60 per annum
Permanent, Full Time

This is an exciting opportunity to join our Health, Safety & Compliance team as one of two Health & Safety Business Partners, supporting key service areas across the organisation to create safe, healthy and compliant working environments for colleagues, customers and stakeholders.

We're recruiting for two Business Partner roles:

Health & Safety Business Partner - Customer Experience & Corporate Services:
A newly created role supporting our customer-facing and corporate teams, including colleagues visiting customers’ homes, working in our communities and based in our offices.
Health & Safety Business Partner - Property Services:
Providing dedicated support to our Property Services teams, including colleagues delivering our in-house repairs service.

Bringing our repairs service in-house has expanded the work we deliver directly for customers. As we continue our journey to improve repairs, we’re strengthening our Health, Safety & Compliance team and investing in dedicated health and safety support across the organisation. Having a Business Partner focused on each area will help us build closer working relationships and provide practical advice tailored to the different activities and working environments of our teams.

Working collaboratively with managers and teams, you'll provide professional health and safety advice, guidance and support, helping colleagues identify risks, implement practical solutions and embed health and safety into everyday decision-making.

These are rewarding roles for individuals who enjoy building relationships, influencing positive change and making a meaningful impact across a variety of services.

About the role

As a Health & Safety Business Partner, you'll act as a trusted advisor to your designated service areas, building strong relationships and a clear understanding of how teams work. You’ll support managers to fulfil their health and safety responsibilities, influence working practices and help shape practical improvements that protect colleagues and customers. You’ll play an active part in developing a positive safety culture across Cobalt as our services continue to develop.

Whether partnering with our customer-facing and corporate teams or supporting our operational Property Services functions, you'll provide expert advice, support risk management activities, investigate incidents, analyse performance data and help develop practical solutions that protect our people, customers and business.

You'll contribute to the development of policies, procedures and training programmes, whilst building strong partnerships with colleagues, contractors and stakeholders. These roles offer the opportunity to influence continuous improvement, support compliance and play a key role in delivering our organisational objectives.

Key Responsibilities

Build positive and effective working relationships with managers and teams across your designated business areas.
Provide professional health and safety advice, guidance and support to managers and colleagues.
Support the identification, assessment and management of health and safety risks.
Lead and support investigations into accidents, incidents and near misses, ensuring lessons learned are embedded and shared.
Conduct audits, inspections and monitoring activities to assess compliance and identify opportunities for improvement.
Analyse health and safety performance data and produce meaningful reports and recommendations.
Develop, review and support the implementation of health and safety policies, procedures and initiatives.
Design, coordinate and deliver health and safety training, awareness sessions and guidance.
Support managers in undertaking risk assessments and implementing appropriate controls.
Promote safe and compliant working practices.

For the full list of responsibilities and the person specification, please review the job description / recruitment pack linked below.

What We’re Looking For

We are looking for individuals who have:

A recognised health and safety qualification (or equivalent relevant experience).
Strong knowledge of health and safety legislation, regulations and best practice.
Experience of providing practical health and safety advice and support within a complex organisation.
Experience conducting audits, inspections, investigations and risk assessments.
Excellent communication and influencing skills, with the ability to build positive working relationships at all levels.
Excellent planning and organisational skills, with the ability to manage competing priorities.

Apply

[Fulltime] Neighbourhood Operative at Bromsgrove District Housing Trust

Wed, 11 Nov 2026 16:00:02 +0000

Neighbourhood Operative

£29,033.16 per annum

Bromsgrove

Full Time, Permanent

Closing Date: Friday 20th November 9am

Interview Date: Friday 4th December – in person (Provisional)

Looking for a practical, hands-on role where you can get out and about and make a visible difference in local communities?

Bromsgrove District Housing Trust (bdht) is looking for a proactive and dependable Neighbourhood Operative to help keep its neighbourhoods clean, safe and well maintained. Working across bdht communities, you’ll provide an essential street cleansing and environmental service while also supporting the wider Communities and Voids teams.

What you’ll be doing

This is a varied role where you’ll spend much of your time working out in local neighbourhoods. You’ll respond to issues including fly-tipping and litter, collecting, clearing and disposing of waste appropriately, alongside carrying out some grounds maintenance work.

You’ll also support with the cleaning and clearance of customers’ homes, empty properties and gardens when required, as well as helping with the relocation and storage of goods for the business.

Safety will be an important part of the job. You’ll work responsibly around customers and colleagues, help ensure vehicles, plant and equipment are kept secure and in good condition, and follow the correct processes for handling and disposing of waste.

What we’re looking for

You’ll be someone who enjoys practical work, takes pride in doing a good job and is comfortable working independently. You’ll need a proactive, flexible approach, good attention to detail and the ability to organise your workload and get tasks completed within the required timescales.

You’ll be confident dealing with customers and colleagues, committed to providing a good service and comfortable working with people from a wide range of backgrounds. A working knowledge of health and safety is required, along with confidence using basic IT such as handheld devices and email.

Previous experience within social housing would be an advantage, and the role profile also references a relevant base-trade qualification. A current full driving licence is required.

If you’re practical, reliable and enjoy working outdoors in a role where you can see the difference you make, we’d love to hear from you.

Please note: this position is subject to a Basic DBS check.

What we can offer in return:

32 days annual leave plus bank holidays
Holiday purchase scheme –buy up to an additional 5 days holiday per year
Holiday buy back scheme – bdht will buy up to 10 days holiday back from staff
Team budget every year to enjoy an afternoon out as a team
Electric vehicle leasing scheme through Octopus Energy
Pension scheme – defined contributions pension administered by the Social Housing Pension Scheme (SHPS)
Life insurance is available to members of the pension scheme
Employee Assistance Programme
Mental Health First Aiders
Healthcare Cash Back Scheme – Healthshield
Retail discounts scheme
Long Service Awards (given at 1 year, 5 years and in increments of 5 years following this)
Reimbursement for professional subscription fees
Corporate Sponsorship opportunities
Reimbursement for HRT pre-paid certificates
Reimbursement for annual flu jab
Free parking and refreshments
Monthly staff compliments raffle
Wellbeing calendar of events throughout the year

Bdht reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high.

Apply

[Fulltime] Lead Neighbourhood Officer at Peaks & Plains Housing Trust

Wed, 11 Nov 2026 16:00:02 +0000

Lead Neighbourhood Officer

Location: Macclesfield, Cheshire

Salary: £37,717.65 Per Annum

Working Pattern – 37 hours per week

Agile - offering a mix of office, visits and home working

We’re a housing provider in Macclesfield with over 5,000 properties across East Cheshire and the surrounding areas. We’re ambitious with plans to build more homes, regenerate local areas and invest in our properties. We provide housing to those in housing need and aim to be a great landlord for our customers.

A Fantastic opportunity has arisen for a Lead Neighbourhood Officer to join our Neighbourhood’s Team. In this role, you will combine leadership responsibilities with the hands-on delivery of neighbourhood services. You will support the Neighbourhood Team to deliver high quality neighbourhood management services to the Trust’s tenants. Contributing to sustainable communities through the robust tenancy management and efficient letting of empty properties, supporting the Trust’s purpose of working together to provide safe homes and thriving communities.

As well as deputising for the Neighbourhood Manager, you will The Lead Neighbourhood Officer will also act as the operational lead for complex case management, providing oversight, coordination and guidance to colleagues. Working closely with internal colleagues and external agencies, the Lead Neighbourhood Officer will coordinate multi-agency responses, support decision-making, manage organisational risk and ensure vulnerable customers receive appropriate support while balancing tenancy obligations, community wellbeing and regulatory requirements.

To succeed you’ll need to have significant experience in housing management, as well as managing tenancy sustainment, property issues and tenant complaints. You will also be willing to work towards a recognised Level 4 qualification in housing management and demonstrate the skills, knowledge, experience and professional behaviours needed to deliver high-quality housing services in line with the Competence and Conduct Standard.

For full requirements and details of the role please read the attached job description.

We can offer you:

A minimum of 28 days holiday per year (plus birthday leave and bank holidays).
Attractive Defined Contribution Pension Scheme with Employer’s contributions up to 12%
Flexible working hours and a mix of office and home working
A focus on your health and wellbeing including access to our Health Cash Plan offering a variety of benefits and discounts.
Continuous training and development opportunities – let us help you reach your career goals.
A state of the art modern office with a friendly working environment

Our Values are at the core of everything we do, so we are looking for someone whose values agree with ours and will embed these too!

Closing Date: 24th November 2026

Interviews: TBC

Apply

[Fulltime] Customer Service Advisor at Morgan Sindall Property Services

Wed, 11 Nov 2026 16:00:02 +0000

We’re looking for proactive and organised Customer Service Advisor to join our busy call centre team. You’ll be the first point of contact for tenants, managing a high volume of inbound calls (with a expected minimum of 60 calls taken per day) while delivering a professional and empathetic customer experience. In addition, you will log and schedule repair requests, coordinate appointments and ensure all interactions meet agreed Service Level Agreements (SLAs).

The role also includes managing a shared repairs inbox, prioritising emails, updating systems accurately and following up on repairs. You’ll handle a range of enquiries, from routine repairs to more complex or sensitive issues, so the ability to work at pace, think on your feet and remain calm under pressure is essential.

About You

Experience in a call centre or high-volume customer service role – essential.
Confident managing 60+ calls per day alongside administrative tasks – essential.
Strong organisational skills with excellent attention to detail.
Experience managing a shared inbox and prioritising workload effectively.
Clear, professional & confident verbal and written communication skills. – essential.
Proficient in Microsoft Office and CRM systems (MSI experience highly desirable).
Experience in social housing, repairs, or maintenance is desirable but not essential.

Benefits

Profit Share Discretionary Annual Bonus Scheme
26 Days Holiday plus Bank Holidays
Enhanced Pension Plan
Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
Life Assurance & Accident Cover
Share Save
Enhanced Maternity & Paternity Pay
Work Perks Discounts & Vouchers
Buy & Sell Holiday Schemes
Flexible Working & Flexible Bank Holidays
Cycle to Work
Volunteering (2 days paid)
Learning & Development Opportunities
Extensive Wellbeing Support, including EAP
Loyalty & Values Awards
Funded Professional Subscription

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel.

Apply

[Fulltime] Customer Advisor at Peaks & Plains Housing Trust

Wed, 11 Nov 2026 13:00:02 +0000

Customer Advisor

Location: Macclesfield, Cheshire

Salary: £25,997.34 increasing to £26,769.84 after 6 months

Peaks & Plains Housing Trust is a local company with a portfolio of approximately 5000 homes in Macclesfield and the surrounding areas. We are passionate about what we do in providing high quality homes and investing in our communities to improve people's lives. We are excited to announce that we now have a full time Customer Services Advisor vacancy within our fantastic Customer Experience team.

Customers are at the heart of everything we do and we are looking for someone who will be committed to the Customer Experience team long term, being at the forefront in delivering a first-class service to our residents.

As an advisor you will be dealing with different types of enquiries including repairs, rents, anti-social behaviour and investment works. To do this, we’re looking for someone who is confident in dealing with different sorts of questions, has a resilient personality and thrives within a multi-channel contact centre. Our team deal with calls, emails and live chats so no two days are the same.

The role come with great benefits too, from a health cash plan to a generous holiday allowance, agile working and a focus on training and development.

Once initial training is completed at the office (around 3 months), you’ll have the option to undertake some days working from our stylish office and other days working from home.

Wherever you are working, you’ll be made to feel part of a really expert and supportive team.

We will assess applications as they come in and keep the vacancy open until we recruit.

Closing date: 18th November 2026

Shortlist date: 19th November 2026

Interview date: TBC

Apply

[Fulltime] Service Delivery Coordinator at Axil

Wed, 11 Nov 2026 14:21:35 +0000

Service Delivery Coordinator

£26,000 per annum

Corby - Office based

Full Time, Permanent

37.5 hours per week - Monday to Friday

Are you organised, great with customers and good at keeping lots of moving parts on track?

We’re looking for a Service Delivery Coordinator to join our team in Corby. You’ll be at the heart of our day-to-day service, coordinating customer requests, arranging bookings with suppliers and making sure everything runs smoothly from start to finish.

This is a busy and varied role that would suit someone with experience in customer service, administration, scheduling or service coordination who enjoys solving problems, building relationships and keeping customers informed.

What you’ll be doing

As a Service Delivery Coordinator, you’ll act as an important link between our customers, suppliers and internal teams. Your responsibilities will include:
Responding to customer calls and emails and providing friendly, professional support
Managing customer service requests and bookings from initial enquiry through to completion
Coordinating and confirming bookings with suppliers
Keeping customers updated on the progress of their requests
Preparing and distributing schedules
Monitoring upcoming and active bookings and following up where needed
Resolving customer queries, issues and complaints
Maintaining accurate records of bookings, service reports and customer communications
Working closely with customers, suppliers, Contract Managers and operational teams
Supporting compliance, reporting and audit requirements

What we’re looking for

You don’t need to come from the waste management industry. We’re much more interested in finding someone who is organised, customer-focused and confident coordinating a busy workload.

You’ll ideally have:

Previous experience in customer service, administration, scheduling, coordination or a similar role
Strong communication skills, both over the phone and by email
Excellent organisation and attention to detail
The ability to manage several bookings, requests and priorities at the same time
A proactive approach to solving problems
Confidence dealing with customers and suppliers
Experience using Microsoft Office and ideally a CRM, booking or scheduling system
The ability to work to deadlines in a busy environment
A positive, professional and customer-focused approach

What we offer

£26,000 per annum
Permanent, full-time position
Monday to Friday working
37.5 hours per week
A friendly and supportive working environment
Opportunities to develop and progress within a growing business

Why join us?

You’ll be joining a role where you can genuinely see the difference your work makes. From arranging services and solving problems to keeping customers informed, you’ll play an important part in delivering a reliable and professional service.

It’s a great opportunity for someone currently working as a Customer Service Advisor, Service Coordinator, Scheduling Coordinator, Administrator or Customer Service Coordinator who is ready for their next step.

About us

We are a leading waste management company specialising in recycling and total customer waste management.

Our mission is to help businesses prevent waste, recover valuable resources and make better, data-led decisions that reduce both environmental impact and cost.

With more than 200 employees across the UK, we pride ourselves on being a friendly, professional and supportive employer that encourages development and internal progression.

If you’re organised, customer-focused and enjoy keeping things running smoothly, we’d love to hear from you.

Apply

[Fulltime] Operations Manager at Fife Housing Group

Wed, 11 Nov 2026 12:43:17 +0000

Operations Manager

Location: Dunfermline

Salary: Starting Salary will be £51,816 OLT5 Band 3-7(£51,816 - £60,927)

Great services are built by great people. Great leaders inspire those people to go even further.

At Fife Housing Group, we're proud of the services we deliver and the people who deliver them.

Our frontline Operations Team are crucial to our success. They ensure repairs are arranged, homes are allocated and everyday needs are met with care and professionalism.

We've got a fantastic team with strong foundations and high standards. Now we're looking for the right leader to build on that success and help take us to the next level.

We're looking for someone who brings fresh ideas, energy and a determination to make things even better. A person who sees opportunities, challenges the norm and isn’t afraid to ask, "Can we do this another way?"

As Operations Manager, you'll lead a busy, multidisciplinary team responsible for some of our most important services, but you don't need to have spent your career in housing to make a real difference here. What matters is your ability to lead people, manage performance and deliver excellent customer service. You'll also bring experience of managing facilities services, budgets and contractors.

We're looking for someone who can motivate and develop colleagues. A leader who takes ownership, sets clear expectations and makes confident decisions. Someone who is comfortable having challenging conversations and knows how to bring people with them.

Our values are at the heart of how we work, and we're looking for a leader who lives them to have a real impact on the future of our services.

Can you inspire a talented team to achieve even more? Can you challenge established thinking and turn fresh ideas into meaningful improvements? Can you balance high expectations with genuine support?

If so, we'd love to hear from you.

You can find the full job description in the 'Documents' section below. This provides further information on the main responsibilities of the role. There is also a person specification which details essential and desirable attributes.

If you've got the leadership skills, ambition and drive to help us make a great service even better, we want to hear from you. Strictly no agencies please.

You must complete our online application form to be considered for this vacancy. We do not accept CVs.

Fife Housing Group is an Equal Opportunities Employer. We welcome applications from all sections of the community.

Closing date: 23rd November 2026 (12PM)

Shortlist date: 24th November 2026

Interview date: 1st & 2nd December 2026

Apply

[Fulltime] Groundworker at Cobalt Housing Limited

Wed, 11 Nov 2026 12:11:26 +0000

Groundworker

Liverpool
£33,007.73 per annum

Permanent, Full Time - 39 hour standard working week Monday to Thursday, 08:00 – 16:30 and Friday 08:00 - 15.30

Closing Date – 9th December 2026

At Cobalt Housing, we are more than just a housing provider. We aim to create vibrant and sustainable communities where our tenants can thrive. We believe in continuous improvement and professional development and offer a supportive work environment that values collaboration, flexibility, and customer excellence.

Now is a really exciting time to join Cobalt Housing, as we build upon the success of significant organisational transformation.

We’re seeking a Groundworker to be a key member of our Cobalt Housing Property Services team, providing a comprehensive service within Cobalt’s properties. You’ll be responsible for carrying out tasks in both void and tenanted properties, including brickwork, fencing, and flagging works, as well as tasks related to our enhanced Handyman service. Your work will contribute directly to our Responsive Repairs, Voids, and Planned Maintenance Programmes, helping us ensure our properties are safe and well-maintained.

What we’re looking for

Experience in a working environment carrying out extensive painting works
Ability to carry out all aspects of ground work, brickwork and fencing works to a high standard
Time served and/or NVQ level 2/3 in relevant trade or extensive experience
IT Literate
Excellent communication skills
Ability to work on your own initiative and to work in a team environment
Current driving licence

Please review the full Recruitment Pack, available to download below.

Cobalt Benefits:

Occupational sick pay
Paid healthcare scheme via Medicash
Enhanced maternity/paternity leave
Gym allowance (up to £20 per month)
Cycle to work scheme
Childcare allowance (£75 per child of preschool age)
Training/development opportunities
Staff wellbeing programme
Up to five days dependants leave per year

Our purpose

Our mission

By providing quality places to live, and support to those who need it, we play our part in developing thriving communities where people are proud to live and can be their best.

Apply

[Fulltime] Plumber at Morgan Sindall Property Services

Wed, 11 Nov 2026 11:46:49 +0000

Plumber

Salary: £35,000 - £36,000 + Benefits + Company Van

St Albans, AL3 6PH

Permanent - Full Time - 40 Hours Per Week

We are looking to recruit a Plumber to join our team in St Albans.

About the Role

Working to deliver the best quality service, you’ll carry out repairs to properties, demonstrating your competence to multi-skill outside your core trade, to include minor plumbing works, building work, possible groundworks and drainage related works.

You’ll receive and complete assigned tasks using a handheld device (full training), working efficiently and safety in line with best practise to achieve excellent customer experience.

About You

You’ll have previous plumbing experience within repairs and maintenance, ideally in social or local authority housing, with a good understanding of Health & Safety. You’ll hold, or be working towards, an NVQ Level 2/3 in Plumbing, G3 Hot Water Storage Systems qualification and Blue JIB-PMES CSCS Card.

You’ll be able to work independently and as part of a team, undertake additional skills and training where required, and assist with out-of-hours callouts when needed.

You must also hold a valid full or automatic UK driving licence for a minimum of 12 months.

Benefits

· Company Van (work use only)

· Profit Share Discretionary Annual Bonus Scheme

· 26 Days Holiday plus Bank Holidays

· Enhanced Pension Plan

· Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)

· Life Assurance & Accident Cover

· Share Save

· Enhanced Maternity & Paternity Pay

· Work Perks Discounts & Vouchers

· Buy & Sell Holiday Schemes

· Flexible Working & Flexible Bank Holidays

· Cycle to Work

· Volunteering (2 days paid)

· Learning & Development Opportunities

· Extensive Wellbeing Support, including EAP

· Loyalty & Values Awards

· Funded Professional Subscription

· Company Uniform

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel

Apply

[Fulltime] Administrator at Lovell Partnerships

Wed, 11 Nov 2026 09:53:20 +0000

Permanent – Full Time – 37.5 hours

Based at our Quinton (Birmingham) office, this role will provide high-level administrative and organisational support to the regional leadership team, helping to ensure the smooth and efficient operation of the business.

Working across a wide range of activities, you will coordinate meetings, manage schedules, arrange events, prepare reports and presentations, and act as a central point of contact for internal and external stakeholders. You will be responsible for maintaining accurate records, supporting business projects, and ensuring key actions and priorities are effectively tracked and delivered.

Alongside your business administration responsibilities, you will support the coordination of training activities across the region, including arranging courses, maintaining training records, and liaising with colleagues and external providers to ensure development opportunities are delivered efficiently.

This role requires a highly organised and proactive individual who can manage multiple priorities, communicate confidently at all levels, and work with discretion when handling sensitive information. You will be a dependable and trusted support to the regional team, helping to keep operations running smoothly while delivering an excellent service to colleagues and stakeholders alike.

Benefits:

· Discretionary bonus, based on business performance.

· 26 days annual leave

· Life Assurance

· Pension Scheme, 5% matched, defined contribution scheme

· Private Medical Insurance

· Employee Assistance Programme

· Salary Sacrifice opportunities exist with our Cycle to Work and Additional Holiday Purchase

· Group Discount Scheme

· 24 Hour Digital GP

As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects.

We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people.

Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams.

The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.

Apply

[Fulltime] Customer Service Manager at Lovell Partnerships

Wed, 11 Nov 2026 09:52:30 +0000

Permanent – Full Time - 37.5 hours a week, Monday-Thursday 8:30am – 5pm (1hr lunch), Friday 8:30am – 4:30pm (30 min lunch)

We are currently looking to recruit a Customer Service Manager to join our team within Lovell’s Norwich region.

Reporting to the Head of Customer Service, you’ll ensure all defects are identified and accurately recorded in line with NHBC standards and Buildmark warranty requirements, coordinating any necessary remedial work and complete post-occupation inspections. With good technical/construction knowledge and experience as well as an understanding of regulatory processes, you will always ensure compliance.

You'll manage and deliver the full 12-month or 24-month defect inspection process, including the timely resolution of issues, and professional representation of Lovell at inspections, safeguarding both quality and reputation.

Organised and communicative, you will feel at ease collaborating with other departments and demonstrate strong knowledge of new home construction processes.

We'd like our Customer Service Manager to have a strong customer focus and proven experience in a similar role within the construction industry. With exceptional written and verbal communication skills, you'll have excellent time management and a keen eye for detail and be prepared to “roll up your sleeves” and help out within the team when needed. You'll be highly motivated, with strong problem-solving abilities and proficiency in Microsoft Office. A good understanding of NHBC standards and other relevant housing and quality regulations is essential, while previous operational experience would be desirable.

Benefits

· Holidays - 26 days

· Ability to purchase additional holiday

· 2 volunteering days per year

· Life Assurance at 4x your annual salary

· Pension

· Private medical insurance including Virtual GP

· Sharesave scheme

· Access to discount portal

· Cycle to Work scheme

· Lovell Way to EV salary sacrifice car scheme

· Employee assistance programme

Closing Date: 25 November 2026

Application Outcome: 27 November 2026

First Stage Interview: 3 December 2026

Second Stage Interview: 9 December 2026

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[Fulltime] Tenancy MOT Officer (Property & Housing) at Trent & Dove Housing

Wed, 11 Nov 2026 09:34:15 +0000

Tenancy MOT Officer (Property & Housing)

Burton Upon Trent

£38,000

Help us protect our homes, maintain accurate property information, and ensure our tenancies are thriving.

We're looking for a Tenancy MOT Officer to be the eyes and ears of our housing service. Through regular home visits, you'll assess property condition, verify occupancy, identify breaches of tenancy, and help ensure that accurate information is available to support repairs, compliance and future investment decisions.

This role sits at the heart of housing and property management, combining tenancy inspections with property condition assessments to help us maintain safe, well-managed homes and neighbourhoods.

About the role

You'll carry out scheduled and targeted home visits, undertaking tenancy audits alongside structured property inspections. You'll assess the condition of homes, identify repairs and compliance concerns, verify household circumstances, and ensure our property and tenancy records remain accurate and up to date.

Inspections are visual and non-intrusive, following approved processes and standards. Where specialist investigation is required, you'll refer matters to the appropriate teams.

What you'll do

Undertake tenancy audits and property inspections across our housing stock.
Verify occupancy, household composition and tenancy details, ensuring records remain accurate.
Identify tenancy breaches such as unauthorised occupants, property misuse, abandonment concerns or unauthorised alterations.
Assess the visible condition of building components and record property data to support repairs, compliance activity and future investment programmes.
Identify repairs, damp and mould concerns, health and safety issues, or emerging property risks, raising actions where required.
Capture accurate inspection records, photographs and tenancy information using digital systems.
Work closely with Housing Officers, Repairs, Compliance and Asset Management teams to coordinate follow-up actions.
Contribute to stock intelligence, helping improve the quality of property and tenancy data across the organisation.

What you'll bring

You'll have experience of working in housing or property services and be comfortable carrying out home visits, inspecting properties and managing sensitive conversations when required. You'll be confident making evidence-based decisions, identifying issues early and taking appropriate action.

Essential requirements

A relevant Level 3 qualification (or above) in housing, property, construction, building maintenance or surveying; or equivalent experience.
Experience within social housing, housing management, property inspection, repairs, compliance or asset management.
Experience undertaking home visits, tenancy audits, property inspections or stock condition surveys.
Knowledge of tenancy management principles, housing legislation and Consumer Standards.
Understanding of residential construction, common building defects, damp and mould, and housing health and safety risks.
Ability to identify issues requiring escalation and refer appropriately to specialist colleagues.
Experience recording inspection findings accurately using digital systems and mobile technology.
Strong communication, organisational and problem-solving skills.
Full UK driving licence and access to a vehicle.

Desirable

CIH Level 4 qualification.
Training or experience in stock condition surveying, HHSRS, damp and mould assessment or housing compliance.
Experience supporting asset management, investment planning or data quality improvement programmes.

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