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MyDiversity Jobs15-05-2026<p><strong>Community Services Co-ordinator</strong></p>
<p><strong>Up to £26,589 per annum plus benefits</strong></p>
<p><strong>Barnstaple</strong></p>
<p><strong>Permanent, Full Time </strong></p>
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<p>We’re looking for a highly organised coordinator to support our Community Services team. This role is all about keeping our Alarm Service and Mutual Exchange processes running smoothly, providing a responsive first point of contact for customers, and making sure our records, data and compliance are accurate and up to date.</p>
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<p><strong>What you’ll be doing</strong></p>
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<p>Coordinate the day-to-day administration for our Alarm Service, including referrals, first contact, diary scheduling for installs/demos/repairs/collections, and managing cancellations and equipment returns.</p>
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<p>Support customers through the Mutual Exchange process, tracking applications, liaising with internal teams, arranging inspections and keeping progress moving.</p>
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<p>Manage calls and inboxes, resolve queries at first point of contact where possible, and escalate appropriately when needed.</p>
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<p>Maintain accurate customer records and data quality in line with GDPR and NDH policies.</p>
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<p>Support managers with reporting, monitoring activity and compliance requirements, and help review and improve team procedures.</p>
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<p>Recognise, record and escalate safeguarding concerns in line with NDH safeguarding procedures.</p>
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<p><strong>What we need you to be like</strong></p>
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<p>Customer-focused and approachable – you enjoy helping people, you listen well and you have a confident, friendly telephone manner.</p>
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<p>Calm and solution-oriented – you can handle a busy inbox/phone line, resolve issues at first point of contact where possible and know when to escalate.</p>
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<p>Methodical and organised – you can prioritise your workload, meet deadlines and keep multiple processes moving at the same time.</p>
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<p>Detail-driven – you keep accurate, concise records and take pride in high-quality data and admin.</p>
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<p>IT confident – you’re comfortable using systems and Microsoft Office (especially Word and Excel) to track work and produce clear information.</p>
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<p>Professional and discreet – you understand confidentiality and handle sensitive information appropriately.</p>
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<p>A strong communicator and team player – you build positive working relationships and communicate clearly in writing and in person.</p>
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<p>Safeguarding-aware – you’re alert to concerns, take them seriously and follow procedures.</p>
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<p>Committed to our values – you work with integrity, promote health and safety, and are open to learning and development.</p>
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<p>The successful candidate will be required to complete a Basic DBS check.</p>
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<p>Closing date: Tuesday 19 May 2026 - 17:00</p>
<p>Interviews: 27 May & 1 June 2026</p>
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<p>Please note: Applications must include a CV and supporting statement.</p>
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<p>We are proud to be a Disability Confident Employer. As part of this commitment, we operate a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role to which they have applied.</p>
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<p>We request that all applications are submitted with a completed Equality & Diversity Form.</p>
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<p>If you require this advert in an alternative format or need support with the application process, please contact us and we’ll be happy to help.</p>
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<p><strong>The Company</strong></p>
<p>North Devon Homes (NDH) is a registered charity providing affordable homes for people who need them. We are a housing association covering the North Devon district and have over 3,250 homes we are responsible for, providing accommodation to 10,000 total customers.</p>
<br /><br /><a href="https://mydiversity.com/job/12980/community-services-co-ordinator-at-north-devon-homes/">Apply</a><br />
https://mydiversity.com/job/community-services-co-ordinator-at-north-devon-homes-exeter/12980
[Fulltime] Community Services Co-ordinator at North Devon HomesThu, 14 May 2026 13:00:05 +0100