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  <description>Latest jobs / Accountancy</description>
  <link>https://mydiversity.com/</link>
  <title>MyDiversity Jobs</title>
  <dc:date>14-09-2026</dc:date>
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 <item rdf:about="https://mydiversity.com/job/senior-accountant-at-north-devon-homes-Devon/13970">
  <description>&lt;p&gt;&lt;strong&gt;Senior Accountant&lt;/strong&gt;&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;p&gt;&lt;strong&gt;&amp;pound;46,000.08 depending on experience plus benefits&lt;/strong&gt;&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;p&gt;&lt;strong&gt;Barnstaple&lt;/strong&gt;&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;p&gt;&lt;strong&gt;Hours: 37 hours per week&lt;/strong&gt;&amp;nbsp;&lt;br /&gt;&#13;&#10;&lt;strong&gt;Contract: Permanent &amp;ndash; Full time&lt;/strong&gt;&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;p&gt;&amp;nbsp;&lt;br /&gt;&#13;&#10;We are looking for an experienced and professionally qualified Senior Accountant to join our Finance Team.&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;p&gt;Working closely with the Financial Controller, you will play a key role in delivering accurate, timely and high-quality financial reporting, strong budgetary control and robust financial governance across the Group. You will provide senior accounting support across management accounting, financial accounting, development and capital accounting, treasury, tax, regulatory reporting and financial controls.&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;p&gt;This is a varied and influential role, offering the opportunity to support colleagues and budget holders across the organisation, contribute to statutory and management reporting, and help ensure that finance processes are well controlled, clearly documented and delivered to agreed deadlines. The role could also include line management responsibilities and you will also act as deputy to the Financial Controller when required.&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;p&gt;&lt;strong&gt;The main responsibilities of the role include:&lt;/strong&gt;&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;ul&gt;&#13;&#10;&#9;&lt;li&gt;Preparing and reviewing monthly management accounts, financial reports, reconciliations, variance analysis and KPI information.&lt;/li&gt;&#13;&#10;&#9;&lt;li&gt;Contributing to the preparation of year-end statutory accounts, supporting working papers and the external audit process.&lt;/li&gt;&#13;&#10;&#9;&lt;li&gt;Supporting budget holders with the interpretation of financial performance, forecasts and financial decision-making.&lt;/li&gt;&#13;&#10;&#9;&lt;li&gt;Supporting annual budget setting, forecasting and medium-term financial planning.&lt;/li&gt;&#13;&#10;&#9;&lt;li&gt;Maintaining strong balance sheet controls, fixed asset records and capital accounting information.&lt;/li&gt;&#13;&#10;&#9;&lt;li&gt;Providing financial monitoring and constructive challenge for development, regeneration and other capital projects.&lt;/li&gt;&#13;&#10;&#9;&lt;li&gt;Supporting cashflow forecasting, treasury administration, VAT and tax compliance, regulatory returns and funder reporting.&lt;/li&gt;&#13;&#10;&#9;&lt;li&gt;Reviewing and improving finance procedures, systems and controls, including supporting automation, system upgrades and process improvements.&lt;/li&gt;&#13;&#10;&lt;/ul&gt;&#13;&#10;&#13;&#10;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;p&gt;&lt;strong&gt;About You&lt;/strong&gt;&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;p&gt;You will be&amp;nbsp;CIMA, ACCA, ACA or equivalent qualified, with experience of working in an accounting or finance environment. You will have experience of preparing management accounts, financial accounts, reconciliations and supporting working papers, together with a strong understanding of financial controls, reporting timetables and budgetary control.&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;p&gt;You will also have:&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;ul&gt;&#13;&#10;&#9;&lt;li&gt;Advanced Microsoft Excel skills and strong experience of using computerised finance or accounting systems.&lt;/li&gt;&#13;&#10;&#9;&lt;li&gt;The ability to analyse, interpret and manipulate large volumes of financial data.&lt;/li&gt;&#13;&#10;&#9;&lt;li&gt;Excellent attention to detail and a logical, methodical approach.&lt;/li&gt;&#13;&#10;&#9;&lt;li&gt;The ability to manage competing priorities and deliver accurate work to agreed deadlines.&lt;/li&gt;&#13;&#10;&#9;&lt;li&gt;Strong written and verbal communication skills, including the ability to explain financial information clearly to non-finance colleagues.&lt;/li&gt;&#13;&#10;&#9;&lt;li&gt;The confidence to identify issues, recommend practical solutions and challenge constructively and professionally.&lt;/li&gt;&#13;&#10;&#9;&lt;li&gt;A positive and professional approach to internal and external customer service.&lt;/li&gt;&#13;&#10;&#9;&lt;li&gt;The ability to build effective working relationships with budget holders, managers and colleagues across the organisation.&lt;/li&gt;&#13;&#10;&#9;&lt;li&gt;A proactive, flexible and continuous improvement-focused approach.&lt;/li&gt;&#13;&#10;&#9;&lt;li&gt;Experience of development, capital or project accounting would be desirable. Experience of line management, coaching or supporting colleagues&amp;rsquo; development would also be beneficial, as would knowledge of the housing sector and an awareness of treasury, VAT, tax and regulatory reporting requirements.&lt;/li&gt;&#13;&#10;&lt;/ul&gt;&#13;&#10;&#13;&#10;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;p&gt;The successful candidate will be required to complete a Basic DBS check.&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;p&gt;&lt;strong&gt;Closing date: Monday, 21 September 2026 &amp;ndash; 9:00am&lt;/strong&gt;&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;p&gt;&lt;strong&gt;Interview date: w/c 28 September 2026&lt;/strong&gt;&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;p&gt;Please note that applications must include a CV and supporting statement.&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;p&gt;We are proud to be a Disability Confident Employer. As part of this commitment, we operate a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role to which they have applied.&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;p&gt;We request that all applications are submitted with a completed Equality &amp;amp; Diversity Form. If you require this advert in an alternative format or need support with the application process, please contact us and we will be happy to help.&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;p&gt;&lt;strong&gt;The Company&lt;/strong&gt;&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;p&gt;North Devon Homes (NDH) is a registered charity providing affordable homes for people who need them. We are a housing association covering the North Devon district and have over 3,250 homes we are responsible for, providing accommodation to 10,000 total customers.&lt;/p&gt;&#13;&#10;&lt;br /&gt;&lt;br /&gt;&lt;a href=&quot;https://mydiversity.com/job/13970/senior-accountant-at-north-devon-homes/&quot;&gt;Apply&lt;/a&gt;&lt;br /&gt;</description>
  <link>https://mydiversity.com/job/senior-accountant-at-north-devon-homes-Devon/13970</link>
  <title>[Fulltime] Senior Accountant at North Devon Homes</title>
  <dc:date>Sun, 13 Sep 2026 14:00:02 +0100</dc:date>
 </item>
 <item rdf:about="https://mydiversity.com/job/assistant-customer-relationship-manager-at-border-to-coast-Leeds/14000">
  <description>&lt;p&gt;&lt;strong&gt;Leeds&amp;nbsp;&lt;/strong&gt;&amp;ndash; 3 days office&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;p&gt;&lt;strong&gt;Permanent : 37.5 hour per week&lt;/strong&gt;&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;p&gt;&lt;strong&gt;Full time (we welcome flexible working discussions)&lt;/strong&gt;&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;p&gt;&lt;strong&gt;An opportunity to make a difference&lt;/strong&gt;&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;p&gt;At Border to Coast our purpose is to make a difference and we&amp;rsquo;re looking for an Assistant Customer Relationship Manager to join our award-winning team.&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;p&gt;As a customer-owned and customer-focused organisation, integrity is one of our values, as is our collaborative and sustainable approach. Our focus is to secure the pensions of over a million people who have provided valuable service to their communities and society. We&amp;rsquo;re the largest UK asset manager outside London or Edinburgh, and we provide innovative investments that deliver sustainable returns over the long term.&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;p&gt;As an Assistant Customer Relationship Manager, you will be supporting the Head of Customer Relationship Management and Customer Relationship Managers in the management of relationships with our Partner Funds and the development of our partnership.&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;p&gt;The Customer Relationship Management (CRM) team is responsible for building trusted, collaborative and sustainable relationships with our Partner Funds, ensuring their needs and priorities remain at the heart of our decision-making. As an Assistant Customer Relationship Manager, you will be integral in continually evolving strategic, regulatory and political environment. The Customer Relationship team delivers a high-quality customer experience, supports effective oversight through transparent engagement and information sharing, and champions customer-focused collaboration by ensuring Partner Fund perspectives are represented internally and reflected in the solutions and services we develop.&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;p&gt;&lt;strong&gt;The role &amp;ndash; what you&amp;rsquo;ll be doing&lt;/strong&gt;&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;p&gt;As an Assistant Customer Relationship Manager your role is hugely important and will include:&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;ul&gt;&#13;&#10;&#9;&lt;li&gt;Provide support to our Customer Relationship Managers in the day-to-day management of our Customers as they work to develop long-term trusted customer relationships.&lt;/li&gt;&#13;&#10;&#9;&lt;li&gt;Work with Investment and Operations colleagues to respond to Customer requests in a timely and efficient manner, tracking the progress of requests for the purposes of internal reporting.&lt;/li&gt;&#13;&#10;&#9;&lt;li&gt;Support the production and delivery of portfolio and Border to Coast updates for our Customers.&lt;/li&gt;&#13;&#10;&#9;&lt;li&gt;Support the maintenance of our CRM system, ensuring a single source of customer data and interactions that the organisation can draw upon when required.&lt;/li&gt;&#13;&#10;&#9;&lt;li&gt;Work with Customer Relationship Managers to ensure Customer feedback is shared across the organisation and acted on.&lt;/li&gt;&#13;&#10;&#9;&lt;li&gt;Coordinate and draft regular updates to our Partner Funds covering a range of investments topics.&lt;/li&gt;&#13;&#10;&#9;&lt;li&gt;Support in the management of stakeholders throughout the launch process of new funds, including attendance and support at Customer workshops.&lt;/li&gt;&#13;&#10;&#9;&lt;li&gt;Support the delivery of internal and external reporting, working with other parts of the organisation to collate inputs.&lt;/li&gt;&#13;&#10;&#9;&lt;li&gt;Ensure that the service provided to Customers is in line with customer agreements and internal procedures.&lt;/li&gt;&#13;&#10;&#9;&lt;li&gt;Follow processes, procedures, regulatory requirements and effective record keeping and give due consideration to risk and capital management.&lt;/li&gt;&#13;&#10;&#9;&lt;li&gt;Assist with the production of internal management information.&lt;/li&gt;&#13;&#10;&#9;&lt;li&gt;Identify risks in own area of responsibility, recognise risks in all areas of the business and notify any such risks to your People Manager and the Operational Risk Manager&lt;/li&gt;&#13;&#10;&lt;/ul&gt;&#13;&#10;&#13;&#10;&lt;p&gt;&lt;strong&gt;About you - and the value you&amp;rsquo;ll bring to our team&lt;/strong&gt;&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;p&gt;This is the perfect opportunity for someone who is looking to further develop their career within investments, pensions and relationship management. You should have strong interpersonal, communication and presentation skills as well as the ability to develop and maintain strong internal and customer relationships. You will have strong skills in time management, attention to detail and accuracy as well as analytical skills and the ability to understand and evaluate financial data.&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;p&gt;&lt;strong&gt;Essential&lt;/strong&gt;&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;ul&gt;&#13;&#10;&#9;&lt;li&gt;Experience in a customer-related role within asset management, investment consulting, pensions or financial services.&lt;/li&gt;&#13;&#10;&#9;&lt;li&gt;Excellent interpersonal and communication skills and ability to build internal and external stakeholder relationships.&lt;/li&gt;&#13;&#10;&#9;&lt;li&gt;Strong organisational and time management skills, with the ability to balance multiple customer requests, projects and priorities.&lt;/li&gt;&#13;&#10;&#9;&lt;li&gt;An ability to independently consider and suggest approaches to solving problems to ensure customer queries are resolved.&lt;/li&gt;&#13;&#10;&#9;&lt;li&gt;High levels of integrity, professionalism and personal accountability.&lt;/li&gt;&#13;&#10;&#9;&lt;li&gt;Strong IT skills and confidence using Microsoft Office applications.&lt;/li&gt;&#13;&#10;&lt;/ul&gt;&#13;&#10;&#13;&#10;&lt;p&gt;&lt;strong&gt;Why join Border to Coast?&lt;/strong&gt;&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;p&gt;At Border to Coast, you will receive competitive remuneration and have access to excellent benefits:&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;ul&gt;&#13;&#10;&#9;&lt;li&gt;Vitality Health Insurance for all employees&lt;/li&gt;&#13;&#10;&#9;&lt;li&gt;Employee Assistance Programme&lt;/li&gt;&#13;&#10;&#9;&lt;li&gt;A generous holiday allowance of 30 days a year, plus bank holidays&lt;/li&gt;&#13;&#10;&#9;&lt;li&gt;Professional Development including the opportunity to gain fully funded qualifications (e.g. IMC)&lt;/li&gt;&#13;&#10;&#9;&lt;li&gt;Critical Illness Cover&lt;/li&gt;&#13;&#10;&#9;&lt;li&gt;Pension scheme&lt;/li&gt;&#13;&#10;&#9;&lt;li&gt;Stunning Leeds city centre location only a short walk to the train station&lt;/li&gt;&#13;&#10;&#9;&lt;li&gt;Cycle to work scheme&lt;/li&gt;&#13;&#10;&#9;&lt;li&gt;Life Assurance of 6 times of salary&lt;/li&gt;&#13;&#10;&#9;&lt;li&gt;Sustainable travel plans&lt;/li&gt;&#13;&#10;&#9;&lt;li&gt;Range of discounts for Leeds gyms, shops and restaurants&lt;/li&gt;&#13;&#10;&#9;&lt;li&gt;Hybrid working&lt;/li&gt;&#13;&#10;&#9;&lt;li&gt;Onsite gym&lt;/li&gt;&#13;&#10;&lt;/ul&gt;&#13;&#10;&#13;&#10;&lt;p&gt;There&amp;rsquo;s also more information about pay and reward, careers at Border to Coast and how we work on our website&amp;nbsp;&lt;a href=&quot;https://www.bordertocoast.org.uk/careers/&quot;&gt;Careers - Border To Coast - Work With Us&lt;/a&gt;&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;p&gt;We welcome applications from people of all experience levels and backgrounds and value diversity of thought. We are committed to creating an inclusive and engaging workplace, ensuring that colleagues maintain a work life balance. We encourage colleagues to progress, be themselves and be their best through both personal and professional development.&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;p&gt;If you have a disability, or if you have a condition that you believe may affect your performance during our selection process, we would be happy to discuss making reasonable adjustments to our processes for you. Please contact our recruitment team at&amp;nbsp;recruitment@bordertocoast.org.uk&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;p&gt;We&amp;rsquo;re looking for people with the right values, behaviours, skills and experiences and if you meet some of the role&amp;rsquo;s criteria and are interested in finding out more about Border to Coast and the team, we&amp;rsquo;d love to hear from you.&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;p&gt;&lt;strong&gt;About Us&lt;/strong&gt;&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;p&gt;Based in Leeds, Border to Coast is the largest LGPS (Local Government Pension Scheme) pool in the UK. It is owned by 18 Local Government Pension Schemes funds (&amp;lsquo;Partner Funds&amp;rsquo;) which collectively represent over 5,000 employers and two million members.&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;p&gt;The Partner Funds are Bedfordshire, Cambridgeshire, Cumbria, Durham, East Riding, East Sussex, Essex Hertfordshire, Kent, Lincolnshire, Northamptonshire, North Yorkshire, South Yorkshire, Surrey, Teesside, Tyne and Wear, Warwickshire and West Sussex.&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;p&gt;The 18 Partner Funds have approximately &amp;pound;120bn of assets, strengthening the Border to Coast partnership&amp;rsquo;s ability to harness scale to be more effective, more resilient, and more impactful.&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;p&gt;Border to Coast Pensions Partnership Ltd is authorised and regulated by the Financial Conduct Authority. Registered in England Number: 10795539 and Registered Office: 5th Floor, Toronto Square, Toronto Street, Leeds, LS1 2HJ. &lt;/p&gt;&#13;&#10;&#13;&#10;&lt;p&gt;Further details can be found at&amp;nbsp;&lt;a href=&quot;https://www.bordertocoast.org.uk/&quot;&gt;https://www.bordertocoast.org.uk&lt;/a&gt;.&lt;/p&gt;&#13;&#10;&lt;br /&gt;&lt;br /&gt;&lt;a href=&quot;https://mydiversity.com/job/14000/assistant-customer-relationship-manager-at-border-to-coast/&quot;&gt;Apply&lt;/a&gt;&lt;br /&gt;</description>
  <link>https://mydiversity.com/job/assistant-customer-relationship-manager-at-border-to-coast-Leeds/14000</link>
  <title>[Fulltime]  Assistant Customer Relationship Manager at Border to Coast</title>
  <dc:date>Sat, 12 Sep 2026 12:00:02 +0100</dc:date>
 </item>
 <item rdf:about="https://mydiversity.com/job/investment-executive%c2%a0-at-development-bank-of-wales-cardiff/13900">
  <description>&lt;p&gt;&lt;strong&gt;Investment Executive&lt;/strong&gt;&amp;nbsp;&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;p&gt;&lt;strong&gt;From &amp;pound;36,000&lt;/strong&gt;&amp;nbsp;&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;p&gt;&lt;strong&gt;Cardiff&lt;/strong&gt;&amp;nbsp;&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;p&gt;&lt;strong&gt;Salary range:&amp;nbsp;From &amp;pound;36,000&lt;/strong&gt;&amp;nbsp;&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;p&gt;&lt;strong&gt;Permanent,&amp;nbsp;Full Time&amp;nbsp;&lt;/strong&gt;&amp;nbsp;&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;p&gt;We&amp;rsquo;re looking for an Investment Executive, covering South East Wales to join our Micro Loans Team to source and appraise investment proposals, most of which will be unsecured, so you will understand cashflow assumptions and assess the risks.&amp;nbsp;&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;p&gt;Working to and exceeding targets will come naturally, as you consider the investment opportunities and risks, conducting detailed due diligence that minimises risks to the Group. Analytical and meticulous, you will be accustomed to conducting thorough and robust management, financial and commercial due diligence when considering investment opportunities and assess the risks attendant to each investment, preparing necessary reports and completing legal documentation.&amp;nbsp;&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;p&gt;You&amp;rsquo;ll be a good negotiator and confident communicator, who can confirm the terms and conditions for placing investments and build good working relationships with key business introducers and intermediaries. Working in a FCA regulated environment, you will ensure compliance with all relevant legislation and regulations.&amp;nbsp;&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;p&gt;With experience in investing or lending to SME&amp;rsquo;s and credit report preparation, you will have financial analysis experience and demonstrate an understanding of risk assessment and investment processes.&amp;nbsp; We&amp;rsquo;re on the lookout for someone who&amp;rsquo;s a strong communicator, confident in making decisions, with great attention to detail. You&amp;rsquo;ll have an established network of introducers with Welsh SME space and ideally, an understanding of the regional business environment&amp;nbsp;&amp;nbsp;&amp;nbsp;&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;p&gt;If this sounds like you, we&amp;rsquo;d love to meet you. And we&amp;rsquo;d love to help your career really take off.&amp;nbsp;&amp;nbsp;&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;p&gt;Please view role profile for full role details.&amp;nbsp;&lt;/p&gt;&#13;&#10;&lt;br /&gt;&lt;br /&gt;&lt;a href=&quot;https://mydiversity.com/job/13900/investment-executive%c2%a0-at-development-bank-of-wales/&quot;&gt;Apply&lt;/a&gt;&lt;br /&gt;</description>
  <link>https://mydiversity.com/job/investment-executive%c2%a0-at-development-bank-of-wales-cardiff/13900</link>
  <title>[Fulltime] Investment Executive  at Development Bank of Wales</title>
  <dc:date>Fri, 11 Sep 2026 16:00:02 +0100</dc:date>
 </item>
 <item rdf:about="https://mydiversity.com/job/customer-service-officer-at-south-yorkshire-pension-authority-sheffield/13994">
  <description>&lt;p&gt;&lt;strong&gt;Customer Service Officer&lt;br /&gt;&#13;&#10;Barnsley&lt;br /&gt;&#13;&#10;&amp;pound;27,709 - &amp;pound;31,015 per annum&lt;/strong&gt;&lt;br /&gt;&#13;&#10;&lt;strong&gt;Permanent, Full Time &lt;/strong&gt;&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;p&gt;We have an exciting opportunity to join our friendly and forward-looking Customer Services Team in this well-respected, award-winning organisation managing a &amp;pound;10 billion pension fund.&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;p&gt;&lt;strong&gt;Who we are:&lt;/strong&gt;&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;p&gt;We are both a local authority and a pension fund and we&amp;rsquo;re unique within the Local Government Pension Scheme as the only democratically accountable single purpose pension organisation in the UK. As a local government body, we have a public sector ethos and place a great deal of importance on our organisational Values and Behaviours &amp;ndash; which are all about being honest and accountable, professional, progressive, and empowering.&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;p&gt;We have a culture that encourages work-life balance, and we offer flexible working hours. Our newly refurbished Barnsley office provides a state-of-the-art working environment with free on-site parking and located within 10 minutes&amp;rsquo; walk of both the train and bus stations, it makes us easily accessible.&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;p&gt;Take a look at our&amp;nbsp;&lt;a href=&quot;https://www.linkedin.com/company/south-yorkshire-pensions-authority/about/&quot;&gt;LinkedIn page&lt;/a&gt;&amp;nbsp;to find out more about us and see what we&amp;rsquo;ve been up to recently!&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;p&gt;&lt;strong&gt;What you&amp;rsquo;ll be doing:&lt;/strong&gt;&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;p&gt;You&amp;rsquo;ll be joining as part of the Customer Services Team that incorporates the Customer Centre, which is the first point of contact for our scheme members and employers. As our Customer Service Officer, you&amp;rsquo;ll deliver a high quality, efficient and effective customer focused service, assisting customer enquiries via telephone, letter, email and live chat whilst promoting a digital approach.&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;p&gt;Responding to enquiries, analysing and interpreting information given by customers accurately to make appropriate decisions from a range of options, you&amp;rsquo;ll promote, support and encourage customer independence using self-service channels (e.g. via the website) and work to accelerate and positively build the reputation and perception of SYPA&amp;rsquo;s self-service options to maximise channel shift to digital options.&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;p&gt;&lt;strong&gt;What you&amp;rsquo;ll be able to offer:&lt;/strong&gt;&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;p&gt;We&amp;rsquo;d like you to hold a Level 2/3 qualification or equivalent: or be able to evidence ability at an equivalent level. With working knowledge of relevant systems, equipment, processes and procedures, you&amp;rsquo;ll be able to apply health and safety, equality and diversity, and other SYPA policies and procedures with good working knowledge in relation to information governance and data protection.&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;p&gt;Competent in a range of IT tools, you&amp;rsquo;ll be digitally confident and adept in using on-line resources with previous office experience to be able to deal with administrative procedures confidently. You&amp;rsquo;ll have experience of working in a customer service environment providing excellent customer service, and you&amp;rsquo;ll be a strong communicator (both orally and in writing) with accuracy, able to prioritise and organise own workload and work with others to achieve objectives.&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;p&gt;&lt;strong&gt;What&amp;#39;s in it for you:&lt;/strong&gt;&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;ul&gt;&#13;&#10;&#9;&lt;li&gt;We have a&amp;nbsp;&lt;strong&gt;generous annual leave policy&lt;/strong&gt;&amp;nbsp;that offers between 28 days and 36 days annual leave depending on length of service, plus all statutory bank holidays and you can accrue and take up to 13 extra days leave per year by utilising Flexitime.&lt;/li&gt;&#13;&#10;&#9;&lt;li&gt;We have several work-life balance policies including a&amp;nbsp;&lt;strong&gt;Flexible Working Hours&lt;/strong&gt;&amp;nbsp;policy (Flexitime) which allows you to work your contracted hours to suit both you and the team that you are working in,&lt;/li&gt;&#13;&#10;&#9;&lt;li&gt;You&amp;rsquo;ll automatically be enrolled into the&amp;nbsp;&lt;strong&gt;LGPS (Local Government Pension Scheme)&lt;/strong&gt;&amp;nbsp;which provides a salary-related pension, to which the employer contributes.&lt;/li&gt;&#13;&#10;&#9;&lt;li&gt;We offer a range of&amp;nbsp;&lt;strong&gt;wellbeing initiatives&lt;/strong&gt;&amp;nbsp;including regular webinars on health &amp;amp; wellbeing, fresh fruit, tea, coffee, and employer provided flu vaccination vouchers each year. We also organise regular social and charity events.&lt;/li&gt;&#13;&#10;&#9;&lt;li&gt;We also offer a 24/7 confidential helpline, access to workplace counselling and Occupational Health.&lt;/li&gt;&#13;&#10;&#9;&lt;li&gt;Access to a range of benefits and discounts through the&amp;nbsp;&lt;strong&gt;Wider Wallet scheme&lt;/strong&gt;.&lt;/li&gt;&#13;&#10;&#9;&lt;li&gt;Centrally located modern office for public transport links and staff on-site parking available.&lt;/li&gt;&#13;&#10;&lt;/ul&gt;&#13;&#10;&#13;&#10;&lt;p&gt;&lt;strong&gt;Closing Date &amp;ndash; 20th September 2026&lt;/strong&gt;&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;p&gt;&lt;strong&gt;We reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.&lt;/strong&gt;&lt;/p&gt;&#13;&#10;&#13;&#10;&lt;p&gt;We will be shortlisting throughout the duration of the campaign therefore early applications are encouraged.&lt;/p&gt;&#13;&#10;&lt;br /&gt;&lt;br /&gt;&lt;a href=&quot;https://mydiversity.com/job/13994/customer-service-officer-at-south-yorkshire-pension-authority/&quot;&gt;Apply&lt;/a&gt;&lt;br /&gt;</description>
  <link>https://mydiversity.com/job/customer-service-officer-at-south-yorkshire-pension-authority-sheffield/13994</link>
  <title>[Fulltime] Customer Service Officer at South Yorkshire Pension Authority</title>
  <dc:date>Fri, 11 Sep 2026 15:00:01 +0100</dc:date>
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